Experience

Mission Lane

• United States
• Financial Services
• 200 - 300 Employee

• Senior Fraud Operations Investigator

  • May 2022 - Present

  Reviewed financial accounts for false applications to mitigate losses and assist in resolving customer identity theft issues.Mapped out and built processes for reviewing certain types of accounts including Credit Balance Refunds, Non Affiliate Payment Fraud, Debit Card Payment Disputes. Coordinated with multiple parties in Compliance, Legal, Copy, Fraud Leadership, and Analytics to build out these processes.Coordinated with Project Managers to write, edit, and format escalations process resources for agents to utilize.Completed several special investigation requests and reporting for extraordinary cases and provided detailed risk assessmentsAssisted with gathering materials and preparing for internal BSA/AML auditsReviewed escalate accounts that are possible OFAC matches by analyzing the customer account and gaining historical knowledge of the matching entityProvided feedback to data management in relation to ticket or account system issues Show less

• Fraud Operations Investigator

  • Oct 2020 - May 2022



Koalafi

• United States
• Financial Services
• 100 - 200 Employee

• Fraud Investigator

  • Aug 2019 - Apr 2020

  Using data analytics provided through multiple third party partners, we are able to triangulate potential and confirmed pockets of fraud, mitigate financial loss, and prepare for future attacks.• Used ThreatMetrix, TransUnion TLO, and GiACT• Used social media platforms for investigative research• Collaborated with team members to discover new ways of analyzing data for fraud• Used SQL and Excel to provide output data in a readable manner• Strategically analyzed data to prioritize and counteract largest threats• Worked with Fraud Operations team in implementing outreach strategy for dealers and customers• Brainstormed and recorded procedure and best practices for using third party data sources Show less

• Dealer Support

  • Feb 2019 - Aug 2019

  We give business owners the tools to maximize customer satisfaction and return, while providing consumers with flexible leasing options. We use cutting edge technology to make this happen efficiently in a fast paced business environment.



LendUp

• United States
• Financial Services
• 1 - 100 Employee

• Fraud Investigation Account Specialist

  • Nov 2016 - Oct 2018

  Using modern tools and technological solutions to collect data, we combat online fraud and identity theft, with the mission of protecting our company and our clients from losses. • Learned customer servicing requirements quickly in a fast-paced startup environment • Learned to use a variety of technical interfaces for customer interaction • Used SQL and Excel database tools to organize and track customer accounts • Used research and verification tools such as LexisNexis, Threatmetrix, and Emailage • Compiled research data to determine the likelihood of fraudulent product applications • Analyzed driver’s licenses and other forms of identification for alteration and forgery • Developed and wrote policy, procedure, and training information for the Fraud and Identity Theft Taskforce Show less



Men's Wearhouse

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jun 2013 - Nov 2016

  • Gaining further understanding of store goals and operations. • Training and role playing with new and current employees • Following store opening and closing procedures • Performing daily inventory counts • Working to maintain a clean and presentable work environment • Assisting in coworker’s sales to promote a conducive selling environment • Organizing tailor shop and overseeing tailor logs and operations • Ensuring that advertising is appropriately set and displayed • Monitor and work toward achieving store goals on a daily basis. • Ensuring that customer satisfaction is met above all else • Handled and defused customer service escalation issues Show less



Ohio University Catering

• Intern Assistant Manager

  • Aug 2012 - Jun 2013

• Student Leader

  • Jun 2008 - Aug 2012