Joseph Lu-Chong
Command Post Supervisor at Miami Marlins, L.P.- Claim this Profile
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English Full professional proficiency
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Spanish Full professional proficiency
Topline Score
Bio
Rebecca W.
Joseph is a dedicated and hardworking individual and is a valuable asset to the Sports Management field.
Roger Tabatt
Joseph is a dedicated and motivated student. He would be an invaluable asset to any organization he would become a part of.
Rebecca W.
Joseph is a dedicated and hardworking individual and is a valuable asset to the Sports Management field.
Roger Tabatt
Joseph is a dedicated and motivated student. He would be an invaluable asset to any organization he would become a part of.
Rebecca W.
Joseph is a dedicated and hardworking individual and is a valuable asset to the Sports Management field.
Roger Tabatt
Joseph is a dedicated and motivated student. He would be an invaluable asset to any organization he would become a part of.
Rebecca W.
Joseph is a dedicated and hardworking individual and is a valuable asset to the Sports Management field.
Roger Tabatt
Joseph is a dedicated and motivated student. He would be an invaluable asset to any organization he would become a part of.
Credentials
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Apple iLife and iWork Certification - Pages, Numbers, and Keynote
Apple -
Microsoft Office 365
Microsoft
Experience
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Miami Marlins and loanDepot park
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United States
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Spectator Sports
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300 - 400 Employee
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Command Post Supervisor
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Feb 2014 - Present
• Overviewing all Risk Management situations, reporting, and tracking all incidents that occur in the facility, Dispatching Fire Rescue, Police, and or Security when needed as well as advising all managers and supervisors of all incidents while recording and collecting data of all ongoing situations. • Providing information regarding Marlins Park amenities happening that day to all staff to guarantee that all guest experiences are at high standards of quality to ensure guest satisfaction. • Assisted guest to exceed their expectations and implement creative solutions to provide exceptional service for regular guest and season ticket holders to make sure all needs are satisfied quickly and efficiently. Show less
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Miami HEAT
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United States
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Spectator Sports
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700 & Above Employee
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Premium Services Concierge
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Oct 2014 - Nov 2016
• Five star service in regards to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. • Providing high standards of service to premium seating guests to ensure all needs are met and are at a high quality standard. • Five star service in regards to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. • Providing high standards of service to premium seating guests to ensure all needs are met and are at a high quality standard.
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Sylvan Learning Center
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Aventura, FL
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Administrative Assistant
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Dec 2013 - Jul 2014
• Answered phones, filed documents, processed incoming inquiries and scheduled students/families as necessary for assessments, conferences and consultations. • Discussed with potential customers over products and enrollment in both English and Spanish, Data entry, scanning and fax. • Answered phones, filed documents, processed incoming inquiries and scheduled students/families as necessary for assessments, conferences and consultations. • Discussed with potential customers over products and enrollment in both English and Spanish, Data entry, scanning and fax.
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Planet Fitness
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Front Desk Agent
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Feb 2013 - Jul 2014
• Promoted to closing representative where I organized, closed and faxed daily stats of sales, daily Recap, daily balance, P.O.S. interface and EFT, Data entry, scanning and organizing documents. • Provided customer service to members in person and over the phone as well as tours of the facility fluently in both English and Spanish, prepped and sold memberships and assisted with billing information for monthly charges while working in a fast paced environment. • Promoted to closing representative where I organized, closed and faxed daily stats of sales, daily Recap, daily balance, P.O.S. interface and EFT, Data entry, scanning and organizing documents. • Provided customer service to members in person and over the phone as well as tours of the facility fluently in both English and Spanish, prepped and sold memberships and assisted with billing information for monthly charges while working in a fast paced environment.
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Education
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2015 - 2017
Florida International University
Bachelor of Science - BS, Recreation and Sports Management -
2013 - 2015
Broward College
Associate of Arts (AA), Business Administration and Management, General -
2006 - 2012
Mater Academy Middle/High Charter School
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Florida International University
Bachelor's degree, Recreation and Sports Management
Community
