Experience

Alcott Enterprises

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Regional Manager

  • Jul 2022 - Present

• IT Support Specialist

  • May 2021 - Aug 2022



workitsafe

• 1 - 100 Employee

• IT Specialist

  • Sep 2017 - Present

  My Responsibilities were as followed, -Server Maintenance in updating Windows Server OS's -Use of Hyper-V Manager, Remote Desktop Connection, Team Viewer - Documentation, update and creation. -Fotigate, Fotivoice - Symantec Services: System Recovery, BackUp Exec, Endpoint Protection, Email Firewal Services -TCP/IP connection -Exchange Web UI and Exchange Server 2010-2013 My Responsibilities were as followed, -Server Maintenance in updating Windows Server OS's -Use of Hyper-V Manager, Remote Desktop Connection, Team Viewer - Documentation, update and creation. -Fotigate, Fotivoice - Symantec Services: System Recovery, BackUp Exec, Endpoint Protection, Email Firewal Services -TCP/IP connection -Exchange Web UI and Exchange Server 2010-2013



LogMeIn

• United States
• Software Development
• 700 & Above Employee

• IT Specialist

  • Apr 2019 - Apr 2021

  -Managed west coast support team. -Provided only IT onsite in Goleta office supporting 500+ users. -Support and troubleshoot hardware and software incidents to resolution for Tempe office & remote employees. -Create and manage user accounts in Exchange/O365, GoToMeeting, Microsoft Identity Manager (MIM), Active Directory, Safe Q Print servers. -Image and configure new laptops (Mac and Windows) using Jamf and SCCM. -Upgrade and update users to new equipment including migration of all existing data. -Train non-technical end users in the use of new technologies (ie. GoToMeeting, MIM). -Update and maintain database of all IT assets. -Support new users to the company providing new desk setups and all equipment needed. -Create training materials for use by IT Support and End Users. -Provide telephony support & troubleshooting including Moves/Adds/Changes/Deletions utilizing Cisco Uplink. -Worked with JIVE/GotoConnect developers prior to rolling out new telephony solution worldwide and became GotoConnect Admin and product specialist. -Responsible for all A/V equipment including Digital Signage and GoTo Room devices for conference rooms. -Provided tech support for all sales events outside of the office and webinars. -Responsible for ordering, setup, upgrades and support of new technologies. -Provided onsite support for other LMI teams including network, facility and telephony teams. -After COVID, IT efforts shifted to all full time remote support 24/7 for all LMI users using GoToMeeting, LogMeIn Rescue, GoToAssist and Rescue Assist. -Supported LMI’s primary software GoToMeeting video conferencing specifically since COVID hit. -Used Solar Winds Samanage ticketing system for all ticket management and data acquisition for users asset management. -Utilized Apple DEP and Microsoft Azure/Endpoint for all remote imaging. Show less



County of Santa Barbara

• Government Administration
• 700 & Above Employee

• Computer System Specialist II

  • Apr 2018 - Apr 2019



Essence of Spirit Jewelry

• Goleta, Ca

• Owner and Designer

  • Aug 2005 - Apr 2019

  Business Owner in charge of the following, -Bookkeeping -Website design -Marketing -Event Coordination and Key -Jewelry Design and fabrication Business Owner in charge of the following, -Bookkeeping -Website design -Marketing -Event Coordination and Key -Jewelry Design and fabrication



LogMeIn

• United States
• Software Development
• 700 & Above Employee

• Desktop Support Technician

  • Mar 2018 - Apr 2018



Raytheon

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Field Technician

  • Jan 2018 - Mar 2018



LogMeIn

• United States
• Software Development
• 700 & Above Employee

• IT Support Specialist

  • May 2017 - Jul 2017

  -Responsible for preparing New and Preexisting machines for the LogMeIn Domain -Customer Service and trouble shooting -Negotiated alternatives, escalated problems, and asked for assistance when necessary. -Learned more proficient means to work with Microsoft Windows Operating Systems: XP, Vista, Windows 7, Windows 8, OSX -Intermediate level experience with Internet Browsers, including Internet Explorer, Firefox Google Chome, Safari -Experience with PC remote control software: GoToAssist, Slack, RDP, -Documentation of new resolutions and discoveries created -1500+ Users assisted Globally with Team. -Reimage different levels of hardware from Citrix to LMI -And all Duties as listed when working with Curvature to be included Show less



Curvature

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Desktop Support Technician

  • May 2015 - Apr 2017

  I was responsible in providing a fast reliable answer to a users needs and trouble. Communicating with them as through the process to put them at ease.User preparation through may it be a users Network profile in our system, Computer preparation through re-imaging to first login and set-up on an OS, to hardware provision. Other task would involve Back-Up's maintenance, OS/Application trouble shooting, Server maintenance (manage user profiles and permissions, Windows OS image management, helping verify system issues with Sys Admin, etc), Printer Management on Server, File sharing services. Show less

• Accessories Specialist

  • Feb 2012 - May 2015

  I was in charge of managing, maintaining, sorting, 1000's of cables/mounting brackets/power supplies/screws/ and other odds and ends.I was the lead in Research on were to find and what to utilize when it came to specific situations. Providing immediate assistance to the Sales Admin and/or customer once a troubleshooting situation arose.The knowledge from Power cable connection types to Fiber Cable diameter and angle of connection is the depth of research that was needed to accomplish being that reliable source when the time was needed. Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Apr 2009 - Nov 2011

  Customer service was a first! When it came to making certain the customer was provides all that was needed, I made certain of it. My responsibilities entailed, -Customer Service -Knowledge Base of the product -A clean and organized working enviroment -Product Restock -Product Availability Customer service was a first! When it came to making certain the customer was provides all that was needed, I made certain of it. My responsibilities entailed, -Customer Service -Knowledge Base of the product -A clean and organized working enviroment -Product Restock -Product Availability



All About Metal

• United States
• Construction
• 1 - 100 Employee

• Roofer

  • Mar 2007 - Aug 2008

  Sheet Metal Roofer -Standing Seam Sheet Metal -Corrugated Sheet Metal -Faux Wooden Shingle Sheet Metal -Custome Gutter Work These are a few of the styles I have installed on different customers homes. As in any construction area mindfulness, cleanliness, and efficiency are key. When working 20 to 30ft in the air, a careful and well maintained work area is neccesary due to the small workspace available. Tools needed to be placed in careful locations, care in making trips up and down ladders for the team needed purpose in each trip, use of tools and cleaning up after each use were key, and finally, there was never a good reason to stand around and do nothing. Show less