Business Analyst

• Feb 2018 - Present

• Conduct in-depth research and analysis on business and customer’s needs. • Quickly understand new technology and subject matter to contribute to projects. • Work on processes and systems for company’s support functions. • Analyze possible technology solutions and assessing benefits, risks, costs, and technology architecture needs. • Assist in planning and evaluating project activities including, project documentation, scheduling, requirements management, deployment readiness reviews, and status updates. • Review and edit project specific documentation. • Collaborate with project managers, customers, and project leads to identify opportunities to improve functionality of an application and increase operational efficiency. • Participate in requirements gathering sessions, translate business requirements to detailed technical system specifications, and serve as the liaison amongst project stakeholders, customer, and team leads. • Assist in the development and maintenance of project documentation such as project plans, timelines, and configuration guides. • Provide meeting facilitation support (schedule and facilitate meetings, prepare agenda, send invitations, prepare project briefings, present to the stakeholders, document and distribute meeting minutes, and track actions). • Contribute in project planning sessions with PMs and project teams to analyze business requirements and articulate solutions. • Support multiple contracts in a variety of tasks and duties as assigned. • Interact with customers and clients regularly. Show less

Pharmacy Technician

• Dec 2016 - Feb 2018

Pharmacy Assistant

• Jul 2013 - Dec 2016

-Collect pharmacy requisitions and deliver drugs, pharmaceuticals and stock supplies to various units of the medical center including rounds to all pharmacy satellites to transfer medication and keep paperwork current.-Maintain proper supply of IV solutions and related IV supplies in the Pharmacy and maintain proper records including a daily inventory of frozen IV products.-Assist in delivering medication exchange carts, completing patient discharge and transfer functions and sort and distribute paperwork generated by the computer.-Demonstrate Hamot’s commitment to Service Excellence. Show less

Patient Experience and Process Improvement Intern

• Jan 2016 - May 2016

-Assists with quantitative and qualitative patient survey feedback; contributes to program development, research, and analysis.-Assists with Grievance response letters to complainants.-Prepares graphics and presentation materials in support of The Patient Service Department.-Assists with secondary research projects as required by department and/or customer needs or requests.-Maintains the Patient Service Department bulletin boards.-Assists in the development of a cultural competency toolkit for each nursing unit.-Assists with weekly Lost and Found retrieval and makes phone calls to patients regarding found belongings.-Conduct floor observations to propose process improvement initiatives.-Demonstrates UPMC's core values of quality and safety, dignity and respect, caring and listening, responsibility and integrity, excellence and innovation. Show less

Business Estate Manager

• Sep 2014 - Feb 2018

Family-owned farm that looks to introduce quality cattle to the community and beyond. Head of business plan developments, marketing, research and investments. Family-owned farm that looks to introduce quality cattle to the community and beyond. Head of business plan developments, marketing, research and investments.

Osteopathic Programs Coordinator

• May 2015 - Jul 2015

During the time of this position, my responsibilities included: coordinating conferences with the residents and other faculty, creating monthly resident schedules, updating resident paper tracking including patient logs, conference attendance, exam scores, lecture attendance and time away requests. Additional responsibilities included preparations for Trauma rotations in Pittsburgh, malpractice insurance updates, AOA resident certifications, advising and keeping track of Osteopathic protocols, preparing orientation of new residents and the graduation of our graduating residents. Show less

Human Resources

• Nov 2014 - Apr 2015

My responsibilities include opening new requisitions on our recruiting software, complete recruitment paperwork (which included OIGs, applications, resumes, licenses and references), attend weekly recruiter meetings, call applicants with updates on application statuses, communicate with department leaders to discuss necessity of jobs in their department if open for extended period of time, file closed requisitions, complete smaller projects for staff and complete Work Breakdown Structures and Process Flow Maps for the recruiting process for our Recruiting Software Project. Show less

Lean Six Sigma Intern

• May 2014 - Nov 2014

My responsibilities included understanding the education aspects of Lean Six Sigma, Standardization, Elimination of Waste and project evaluations and use of charts for specific project types. My responsibilities also included the completion of a searchable database for the hospitals' key security system, timings for offices that are part of the Saint Vincent Medical Group, Safety Rounds (these included checking on that patient confidentiality is in place, use of proper signage is being acknowledged, safety boards are updated, the medicine rooms are kept clean, organized, and medicines are not expired, staff belongings are in designated areas, and hallways are kept clear of clutter), creation of process flowcharts and spreadsheets for other smaller projects, and all administrative aspects of Saint Vincent Safety Champions. Show less

Medical Records Assistant

• Jun 2011 - Aug 2011

My responsibilities included the receiving of faxes from Great Lakes offices located in Jamestown, Meadville, Bradford and Erie; faxes contained patient prescriptions or other documentation for patient care, so I scanned the documents into the patient file, assigned the orders to customer service representatives, called doctor offices to verify orders and patient information and answered phones for patients, office managers, doctor offices, and customer service representatives that had questions or concerns. Show less