Project Manager

• Jun 2021 - Present

Customer Service Representative

• Nov 2019 - Jun 2021

• Processing purchase orders into Sage500. • Answering customer inquiries via phone or email such as order status or giving tracking info. • Acknowledging sales order confirmation to the customer via email within 24 hours. • Processing RMAs/Credits. • Logging cases/complaints in CRM. • Processing purchase orders into Sage500. • Answering customer inquiries via phone or email such as order status or giving tracking info. • Acknowledging sales order confirmation to the customer via email within 24 hours. • Processing RMAs/Credits. • Logging cases/complaints in CRM.

Inside Sales Operations Administrator

• Jun 2018 - Aug 2019

• Coordinated and delegated tasks for the resolution of delivery problems. • Maintained and updated data in CRM database. • Processed 500-600 purchase orders per month for the State of Missouri. • Processed 100-150 PRO renewals per month. • Coordinated and delegated tasks for the resolution of delivery problems. • Maintained and updated data in CRM database. • Processed 500-600 purchase orders per month for the State of Missouri. • Processed 100-150 PRO renewals per month.

Family Advocate

• Aug 2016 - Jun 2018

• Initiated outreach activities to recruit needy children and develop – with their families – an individualized family plan with goals, action plans, timelines, & responsibilities. Follow-up on progress. • Administered health screenings & assist with conducting developmental screenings & assessments, reviewing education plans, nutrition, speech and/or emotional-behavioral assessments. • Utilized child and family tracking software, performing data entry, and generating and analyzing reports. • Conducted follow-up home visits for all enrolled children & families as needed. Show less

Office Assistant

• Aug 2015 - Jul 2016

• Answer phones and greet visitors upon entrance into facility. • Fax, scan and file paperwork. • Distribute mail and packages. • Perform inventory management of all office supplies. • Answer phones and greet visitors upon entrance into facility. • Fax, scan and file paperwork. • Distribute mail and packages. • Perform inventory management of all office supplies.

Fleet Manager

• Jan 2014 - Jul 2015

• Responded to customer requests for technical support and training with a laser focus on customer service. • Procured printer hardware and managed on-site parts/consumables inventory. • Inspected equipment and performs preventative maintenance work. • Maintained database and records for all copiers, management reports, and inventories of supplies as needed. • Responded to customer requests for technical support and training with a laser focus on customer service. • Procured printer hardware and managed on-site parts/consumables inventory. • Inspected equipment and performs preventative maintenance work. • Maintained database and records for all copiers, management reports, and inventories of supplies as needed.

Security Officer

• Nov 2012 - Dec 2013

•Patrolled assigned areas on foot, checking for fires, vandalism, suspicious activities and persons, or fire hazards. •Enforced rules/regulations and alerted visitors of infractions. •Assisted visitors needing directions or campus information. •Submitted electronic logs of daily visitors. •Patrolled assigned areas on foot, checking for fires, vandalism, suspicious activities and persons, or fire hazards. •Enforced rules/regulations and alerted visitors of infractions. •Assisted visitors needing directions or campus information. •Submitted electronic logs of daily visitors.