Experience

Stanford Federal Credit Union

• Banking
• 100 - 200 Employee

• Call Center Specialist

  • May 2022 - Present



HYPER

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Support Specialist

  • Apr 2019 - May 2022

  The attention to detail that I developed in B2C environments has been critical to my effectiveness in identifying and resolving B2B product issues ensuring timely closure of problems with strong customer satisfaction. My passion for technology enabled me to quickly gain proficiency with our products to effectively advise and support customers. The attention to detail that I developed in B2C environments has been critical to my effectiveness in identifying and resolving B2B product issues ensuring timely closure of problems with strong customer satisfaction. My passion for technology enabled me to quickly gain proficiency with our products to effectively advise and support customers.



Best Buy

• Retail
• 700 & Above Employee

• Apple Master - Mobility

  • Aug 2016 - Apr 2019

  After two years in a broad sales leadership role at another store I took on this specialized Apple product expert position and I attained a top 10% sales and customer satisfaction rankings regions during my entire tenure. This was another role where I trained junior sales consultants in sales and service best practices.

• LEAD SALES CONSULTANT

  • Apr 2014 - Aug 2016

  Within six months with the store I was promoted and entrusted with leadership over higher value product sales while also overseeing inventory management, escalated customer interaction management, loss prevention, and sales consultant training. My training resulted in others taking higher leadership roles in other locations within the company.

• Sales Consultant

  • Oct 2013 - Apr 2014

  As I previously indicated, I love learning new technology. I applied this passion to quickly become a mobile phone expert and I consistently met or exceeded sales goals for plans, services, and phones.