Joseph Iglesias III
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Bio
Experience
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Creating PPC Ads for small to medium sized businesses in AU & NZ. Multiple Awards for Top Activations & Accounts of the Day, Multiple Awards for Top Seller of the Week, Multiple Awards for MVP, Multiple Awards for Top Seller of the Month.
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Inbound, Outbound, eMail & Account Management. Sales account acquiring, upgrading & managing their IVR systems of small to medium & large businesses in the US.Handling 2500 books (Clients) maintain revenue or increase revenue. Exceeding monthly & quarterly quotas upto 450%. Awarded Top seller 9 times in 11 months, awarded with RingHero Quarterly Performance 3 times, awarded with Quality excellence.
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Provide Technical Support ISP for Time warner in the US. Troubleshoot modems remotely or reset the modem. Upgrade Plans for a faster Internet. Every upgarde is equivalent to a sale.
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Provide Consultation For eBay members if they have some Issues with their trading partners. I represent the Trust and Safety Dept. of eBay (my mother queue), however I was trained already for all the queues and now I’m handling all of them.
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Started as a Level1 agent and was promoted to Level 2 in 4 months as a level 2 officer my job is to take escalation cases coming from level 1 agent and from headquarters coming from UK or IRE which is called executive escalations. I'm also taking supervisors call or managers call if the customer is looking for one, Training newbies new updates on Nokia phones & for troubleshooting. Assumed TL position and handled 15 agents in just 8 months from the time I was hired.
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Customer Service Spanish account Job Description: Handling both queues Spanish and English coming from the us providing them business numbers home numbers Gov't numbers driving directions weather reports & Movie times and listings.
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Education
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Ateneo de Zamboanga University
BS Management Information System, BSMIS
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