Joseph Hawileh

Desktop Support Technician II at Arizona Federal Credit Union
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Contact Information
us****@****om
(386) 825-5501
Location
Peoria, Arizona, United States, US
Languages
  • Arabic Limited working proficiency

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Bio

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Credentials

  • CompTIA A+
    CompTIA
    Nov, 2017
    - Oct, 2024

Experience

  • Arizona Federal Credit Union
    • United States
    • Banking
    • 1 - 100 Employee
    • Desktop Support Technician II
      • Dec 2021 - Present

    • Desktop Support Technician
      • Mar 2020 - Present

  • American Express
    • United States
    • Financial Services
    • 700 & Above Employee
    • Service Delivery Engineer
      • Feb 2018 - Jul 2019

      • Decreased the number of hardware repairs by 70% within 6 months • Prepared laptops and desktop bundles for various departments • Coordinated with end users for scheduling repairs for Dell, HP and Apple • Trained eight other engineers how to diagnose and perform repairs on Dell, HP and Apple • Supported the Concierge as backup when an increased amount of customers arrive • Supported the local and virtual workgroups • Decreased the number of hardware repairs by 70% within 6 months • Prepared laptops and desktop bundles for various departments • Coordinated with end users for scheduling repairs for Dell, HP and Apple • Trained eight other engineers how to diagnose and perform repairs on Dell, HP and Apple • Supported the Concierge as backup when an increased amount of customers arrive • Supported the local and virtual workgroups

Education

  • Arizona State University
    Bachelor of Science - BS, Information Technology
    2014 - 2017
  • Glendale Community College
    2011 - 2014

Community

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