Multi Unit Operations Manager

• Jul 2022 - Present

• Manage operations to enhance customer experience, achieve sales goals, increase foot traffic, control costs, and improve relationships with vendors and community members. • Achieving profit and loss objectives with a focus on top-line sales, productivity, and production management. • Develop internal succession and identify areas of growth at all levels of store operations through audits, one-to-ones, coaching, development, and training. • Partner with middle and executive management, including the Vice President of Operations, Finance, Health and Safety, and Human Resources to implement campaigns and initiatives within bakeries. • Conducting weekly manager meetings to ensure bakeries are staying focused on area objectives and targets. • Fostering a positive, team-oriented environment with a healthy competitive spirit that promotes the sharing of best practices and a commitment to achieving company goals. Show less

Retail Business Consultant

• Oct 2019 - Jan 2023

• Building strong productive teams through hiring, training, coaching, and development. • Supervising teams with meticulous attention to detail. • Analyzing areas of improvement and helping management create or coach teams on business operations and systems. • Assist with HR coaching and policy development. • Ability to collate sales information, finding, and statistics to create reports that tell a compelling story. • Provide biweekly progress reports to upper management. • Building strong productive teams through hiring, training, coaching, and development. • Supervising teams with meticulous attention to detail. • Analyzing areas of improvement and helping management create or coach teams on business operations and systems. • Assist with HR coaching and policy development. • Ability to collate sales information, finding, and statistics to create reports that tell a compelling story. • Provide biweekly progress reports to upper management.

Multi Unit General Manager/ Area Catering Manager

• Oct 2015 - Mar 2021

• Conducted profit and loss training for general managers within the assigned area. • Developed and coached staff and managers within the assigned area to provide customers with hospitable and professional service.• Prepared and used weekly payroll data to project revenue for assigned areas.• Performed multi-location walkthroughs of restaurant operations to maintain health and safety standards as well as product quality.• Developed catering programs for the Washington, DC market.• Grew catering sales by hiring, training, and developing systems for success. Show less

General Manager

• Jul 2012 - Oct 2015

Shift Lead

• Nov 2010 - Jul 2012

Executive Assistant Events Coordinator

• Jan 2009 - Nov 2010

-Responsible for planning, organizing, managing and coordinating various types of events •Event Coordinator duties and responsibilities •Perform research in order to gain a deep understanding of the different requirements and details of each event •Plan and organize events in accordance with financial and time restraints •Research and book appropriate venues •Plan, schedule and organize time slots and speakers at the event •Meet with clients and coordinate with them regularly •Hire, train and oversee staff •Evaluate personnel •Handle, coordinate and oversee all event operations •Track the overall even expenses regularly •Carefully supervise event preparation activities •Offer solutions to resolve problems in a timely manner •Analyze and evaluate the event’s results Show less