Director, Client Success Team

• Sep 2022 - Present

Assistant Performance Manager

• Oct 2014 - Oct 2022

Actor 2014Attraction Manager / Trainer 2015-2021Assistant Performance Manager 2022 Actor 2014Attraction Manager / Trainer 2015-2021Assistant Performance Manager 2022

Information Technology Operations Specialist II

• Jun 2020 - Sep 2022

-Fully Remote position -Provide Tier II support for customers with technical issues with 4G LTE hardware and connectivity-Provide Tier II escalation support for internal Tier I support and Account Management Teams-Provide support for 4G LTE connected Cradlepoint In Vehicle Routers hardware/wiring. Cloud based NCM support-NetSweeper Web Filtering Support-Enterprise IoT Support for custom LTE project roll outs-OpenVPN Support-Samsung Knox Support-Experience with IBM MaaS360 MDM-Salesforce Experience-CBRS CPI Certified for Private LTE

IT Inventory Specialist

• Oct 2017 - Apr 2020

-Responsible for keeping track of all IT assets in retail and partner locations-Responsible for Accepting all IT deliveries and checking them into Inventory-Tagging all necessary items with a Unique Asset Number. -Responsible for PCI Compliance for POI Devices in all retail locations across the organization.-Assigning tickets to the Field Services Team to Deploy Equipment to retail locations -Responsible for Retiring Old Assets. And Recording there value. -Maintaining inventory for all locations and all assets within that location. -Auditing locations to ensure accurate inventory.

Field Service Technician I

• Jan 2017 - Oct 2017

-Onsite Support for All retail Locations in Central and Northern AZ-Installation Support for Servers, Network, Workstations, Cabling -Onsite support for Installation of Equipment for New Store Openings and Store Closings -On-call Support for weekend EmergenciesWIlling to provide more info upon request

Technical Support Specialist

• Feb 2015 - Nov 2016

• Maintained a fleet of self-service kiosks hardware and software.• Respond to queries, runs diagnostic programs, isolates problem, and determines and implements solution.• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Wrote and compiled training manuals.• Maintain daily performance of computer systems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Install computer peripherals for users and Gain feedback from customers about computer usage.

Remote Support Technician

• Feb 2013 - Jan 2015

Remote Support Technician Responsible for the providing Technical Troubleshooting Malware and Virus Cleaning Network Setup and Configuration Printers Setup and Troubleshooting Email Support (Password issues, Archiving, Setup) Hardware Diagnosis Data Backups (Remote and Local backups)Data Transfers Remote Support Technician Responsible for the providing Technical Troubleshooting Malware and Virus Cleaning Network Setup and Configuration Printers Setup and Troubleshooting Email Support (Password issues, Archiving, Setup) Hardware Diagnosis Data Backups (Remote and Local backups)Data Transfers

Applecare Advisor

• Dec 2011 - Jan 2013

Technical Support For Apple Computers Inc Met and exceeded Customer and Client Expectations Technical Support Tier 1 For CPU Hardware and Software Successful Quality Assurance Scores Technical Support For Apple Computers Inc Met and exceeded Customer and Client Expectations Technical Support Tier 1 For CPU Hardware and Software Successful Quality Assurance Scores