Experience

Takeuchi

• United States
• Construction
• 100 - 200 Employee

• National Service and Training Manager

  • Oct 2021 - Present

• National Service and Warranty Manager

  • Mar 2020 - Apr 2022

• Regional Service Manager

  • Dec 2017 - Mar 2020

  Cultivates business relationships to develop service procedures and enhance the network of dealer partnerships throughout my region. Demonstrates outstanding product knowledge and delivers account services to include managing service and warranty issues. as well as conducting service training for partner staff. * Manages critical service and warranty issues and reviews warranty claims to make an appropriate determination on approval.* Conducts service training at various field locations or at the company training center for partner staff, ensuring proficiency on equipment repair and maintenance. Ensures that training materials are updated and relevant to learning needs.



Star Tractor and Equipment Inc

• Mount Airy Ga

• Branch Operations Manager

  • Mar 2012 - Dec 2017

  Leads and manages operations for a successful outdoor equipment company that sells, rents, and services residential and small commercial landscape, irrigation, grading, and tree care equipment with high-quality brands such as Toro, Grasshopper, and Gravely. Provides for the rental and maintenance of larger equipment manufactured by Caterpillar, Takeuchi, and Bobcat. Dynamic, results-driven achiever with a career history of securing business by forging strong relationships, demonstrating excellent product knowledge, recommending products that meet customer needs, and then delivering on commitments. Creates revenue and ensures profitability through strong, effective leadership, consistent follow-up, and outstanding customer service and account servicing. As an excellent Manager and Coach, combines excellent business acumen, exceptional product knowledge and innate leadership skills to develop a high performing sales and service-focused organization. Uses leadership experience, technical knowledge and mechanical expertise to diagnose equipment problems and institute correct repairs for equipment. Manages team members to ensure that all sales and service provided is outstanding. Provides the training necessary to ensure the creation and maintenance of a work climate that ensures the timely pick-up and delivery of equipment to customers, the shipping of parts as needed, and the management of loaner machines for warranty equipment. Provides advanced diagnostic repair of power equipment and maintains all training and certification requirements needed to be a factory certified service center for Kohler, Kawasaki and Yanmar equipment. Through consistent quality performance and excellent management, has ensured the store has earned a positive reputation for selling high quality products at fair prices with outstanding service, and has exceeded profitability estimates since opening.



Keystone Outdoor Power

• Duluth, Ga

• Service Manager/ General Manager

  • Jun 2001 - Mar 2012

  Began a career pattern of being rapidly promoted to roles of increased responsibility beginning with Service Manager. Demonstrated in-depth knowledge of outdoor power products to satisfy a variety of customers ranging from professional contractors to small homeowners, offering products manufactured by Caterpillar, Takeuchi, and Bobcat. Managed a large parts and service department staffed with factory certified technicians, that through skill and expertise, enabled Keystone to be awarded the Toro Dingo National Dealer of the Year award. As customer advocate, was able to sustain and even expand the business during economic challenges due to exceptional customer service.



Nordic Cold Storage

• United States
• Warehousing and Storage
• 1 - 100 Employee

• Forklift Mechanic

  • Mar 2000 - Jun 2001

  Provided high quality service for forklifts as well as various other equipment products. Performed complete repairs to equipment brought into the service shop for repairs. Gave repair quotes, created lists of parts required for repairs, and ensured that the necessary parts were ordered in a timely manner. Supported customer retention and growth by ensuring that customers were satisfied with the condition of their forklifts and products. Used extensive knowledge of hydraulics, electrical, fuel systems, and charging systems to diagnose and repair faulty equipment using a variety of tools.



Pinnacle Drilling and Blasting

• Anderson,Sc

• Blaster

  • 1997 - 2000

  Beginning employment as a Drilling Technician, enjoyed a promotion to Blaster based on stellar individual performance. Correctly evaluated, placed and detonated explosives to demolish, remove, or displace earth and rock by the use of explosive charges. Responsible for the safety of lives and property by developing a strong knowledge of explosive materials and the environment. Made decisions on the type of explosive to be used, how it should be transported and placed, and that proper precautions were taken to protect the surrounding area. Ensured that safety was the top priority, and minimized danger. Successfully and effectively measured, primed, loaded, stemmed and tied blast holes in a variety of locations in the Southern United States.