Experience

D'Youville University

• Buffalo, New York, United States

• Chief Information Officer

  • Apr 2019 - Present



The Center For Hospice and Palliative Care

• 225 Como Park Boulevard, Cheektowaga, NY 14227

• IT Technical Manager

  • Jul 2011 - Apr 2019

  •Member of The National Partnership for Hospice Innovation •Participates in developing annual IT budget, monitors expenditures for appropriate levels and cash flow; approves budget expenditures on an ongoing basis. Reviews contracts, budgets and other items to assist in evaluating, implementing and supporting appropriate technologies. •Development and Implementation of Department goals, policies and priorities. •Develops and manages toward organization goals and objectives. •Manages information technology infrastructure, architecture, systems, networks, software and resources across multiple platforms. •Development and Manage standards, procedures and practices. •Coordinates problem solving, conflict resolution, escalations, restart and recovery. •Meet and consult with Vendors regarding service delivery needs and issues. •Plans, organizes and directs through staff involved in information technology. •Manage Helpdesk Department Staff and over 600 users, 300 Remote users. •Track, Manage and Diagnose cell phone and air card accounts. •Key member of the EMR (Electronic Medical Records) implementation Team. •Manage, purchase, and rollout of Android Tablets with MDM (Mobile Device Management). •Oversee and Manage system outages and downtime. •Key member of Hospice Inpatient Unit Renovation Project. Show less



Associated Healthcare Systems, Inc.

• United States
• Hospitals and Health Care

• IT Manager

  • Jan 2000 - Jul 2011

• Network Administrator

  • Jan 2000 - Jun 2011

  *Analyzing system logs and identifying potential issues with computer systems.*Introducing and integrating new technologies into existing data center environments.*Performing routing audits of systems and software.*Performing backups.*Applying operating system updates, patches, and configuration changes.*Installing and configuring new hardware and software.*Adding, removing, or updating user account information, resetting passwords, etc.*Answering technical queries.*Responsibility for security.*Responsibility for documenting the configuration of the system.*Troubleshooting any reported problems.*System performance tuning.*Ensuring that the network infrastructure is up and running.Servers Microsoft Exchange Server NT, 2000 and 2003 Terminal Services Server, 2000 & 2003 BES (Blackberry Enterprise Server) Mail Server (Running GFI FaxMaker Software) SQL 2000/2003 Server NAS Server (Network Backup Device) ShorGear VOIP Server (Voice Over IP) Show less

• Administrative Duties

  • Jan 2000 - Jun 2011

  Participates in developing annual IT budget, monitors expenditures for appropriate levels and cash flow; approves budget expenditures on an ongoing basis. Reviews contracts, budgets and other items to assist in evaluating, implementing and supporting appropriate technologies.*Development and Implementation of Department goals, policies and priorities.*Develops and manages toward organization goals and objectives.*Manages information technology infrastructure, architecture, systems, networks, software and resources across multiple platforms.*Development and Manage standards, procedures and practices.*Coordinates problem solving, conflict resolution, escalations, restart and recovery.*Meet and consult with Vendors regarding service delivery needs and issues.*Plans, organizes and directs through staff involved in information technology. Show less

• Senior Legacy Systems Administrator

  • Jan 2000 - Jun 2011