Experience

Dental Health Services

• United States
• Insurance
• 1 - 100 Employee

• Manager of Operations

  • May 2020 - Present

  Day-to-Day operations include managing daily operations and workload for Member Services team, work alongside provider services and claims managers to deescalate high value cases, communicate with Dental Director for guidance, daily reporting to internal auditor and compliance for OIC, report to board meetings and committees, work alongside state regulators to enhance process and service standards. KEY ACCOMPLISHMENTS Reduction of wait/hold times by over 500% within first 60 days. Enhanced training program to achieve Specialist calls per day expectations. Analyze data to identify trends and create a resolution to submit to executive committee for approval to then implement across interdepartmental managers. Worked with Dental Director to overcome and improve process blocks to better serve members within state and compliance regulations. Implementation of audits in accordance of companywide 7 steps of service, and information accuracy to a 80% baseline threshold. Found creative ways within existing budget to hire 3 more associates, increase bonus structure, and increase in hourly wages. Show less



Trumpet Insurance Solutions

• United States
• Insurance
• 1 - 100 Employee

• Workers Compensation Risk Resolution Case Manager

  • Oct 2019 - Mar 2020

  Day-to-Day operations include managing cases, work alongside safety department to try and prevent injuries, traveling to clinics to communicate with doctors and get case details, going onsite where injury occurred to conduct my investigation, report injury’s to insurance carrier, and gathered cases details for litigation department. KEY ACCOMPLISHMENTS Closed over 30 cases within 60 days. Worked with medical providers to implement plan of action for employees to reach Maximum Medical Improvement (MMI) within 2 weeks 85% of the time. Conduct onsite investigation to verify facts of injury, work with employer in obtaining video footage, and job description of employee. Implement policy and procedure to continue to avoid and safeguard employees in the work place. Getting injuries reported with all the facts of the injury to insurance carrier for adjuster to decide how to proceed with case. Conduct case investigation to gather information for blind litigated cases to defend for litigation department, while trying to get any cases to settle out of court. Show less



The Oryza Group

• United States
• Information Technology & Services
• 1 - 100 Employee

• Cap Supervisor

  • Feb 2019 - Aug 2019

  Supervise 27 Cap File Clerks. Examine I-751 and HGB (A and T files) file consolidations to prepare them for shipment to Iron Mountain. Evaluate files based on Matrix guidelines to prepare for file assembly. Assemble I-907, G28, I-129, and I-539 petitioner files. Organize Cap winners from the Non-Selects to prepare for Immigration Officer Adjudication. Supervised File Room JIT orders for officers. Data Entry CIS review securing and validating of check quantity Supervise 27 Cap File Clerks. Examine I-751 and HGB (A and T files) file consolidations to prepare them for shipment to Iron Mountain. Evaluate files based on Matrix guidelines to prepare for file assembly. Assemble I-907, G28, I-129, and I-539 petitioner files. Organize Cap winners from the Non-Selects to prepare for Immigration Officer Adjudication. Supervised File Room JIT orders for officers. Data Entry CIS review securing and validating of check quantity



Morley

• United States
• Advertising Services
• 700 & Above Employee

• National Consumer Affairs Supervisor (Hyundai)

  • Oct 2017 - Aug 2018

  Supervising a team of 17 Consumer Affairs Specialist that review each case under the Lemon Law for buyback prevention and customer satisfaction. KEY ACCOMPLISHMENTS • Review customer concerns in accordance with each states Lemon Law to avoid litigation. •Effectively analyze data gathered from daily reports to strategize team focus for optimum business needs. • Communicate with site Directors and Sr. Management to drive productivity and process. • Provide focus training to core strengthen an associates skills. • Quarterly executive presentations to focus efforts on goals for the remainder of the year. Show less



Davis Research

• United States
• Market Research
• 1 - 100 Employee

• Market Research Supervisor

  • May 2016 - Mar 2017

  Day-to-Day operations include conducting research, collecting and analyzing information, solving problems, and communicating those results clearly to project managers. KEY ACCOMPLISHMENTS • Effectively liaise with experts to analyze data gathered from survey research and convert them into charts and graph reports and present findings at project meetings. • Contact over 5 temporary staffing agencies on a daily basis on the status of work availability. • Coordinate finance operations to produce a daily payroll for approximately 66 employees. • Identify target markets, develop complex polls, conduct Skype and phone meetings while organizing focus groups within the market sector to enhance survey productivity. • Function in a human resource managerial role in recruiting and further supervising new staff on shift regulations and roles. Show less



Advantage Solutions

• Advertising Services
• 700 & Above Employee

• Arizona Field Supervisor

  • Mar 2014 - Mar 2016

  Led daily merchandising activities and operations in high-traffic retail territory. Supervised and guided high performing teams, providing effective training, development, and leadership to retail staff. Achieved established goals and executed action plans in alignment with business mission and objectives. KEY ACCOMPLISHMENTS: • Achieved business targets by managing store team consisting of 65+ merchandising representatives over 750 square mile territory. • Maintained staff levels and schedules for districts to ensure success of store operations. • Enhanced business operations and productivity by training and developing new and current employees. Show less



Data Integrations Incorporated

• Irvine, California

• Administrative Sales Technician

  • May 2011 - Jan 2014

  Leveraged full sales cycle to expand new business and develop territories. Implemented business development initiatives and strategies to support company objectives. KEY ACCOMPLISHMENTS: • Managed AVAYA software system that enables team of 90+ outbound national inside/outside call center representatives. • Maintained sole leadership of terminal region changes for call center maximum revenue. • Generated Microsoft Excel spread sheets to track sales data and employee hours. Leveraged full sales cycle to expand new business and develop territories. Implemented business development initiatives and strategies to support company objectives. KEY ACCOMPLISHMENTS: • Managed AVAYA software system that enables team of 90+ outbound national inside/outside call center representatives. • Maintained sole leadership of terminal region changes for call center maximum revenue. • Generated Microsoft Excel spread sheets to track sales data and employee hours.



Consumer Protection Legal Services

• Santa Ana, California

• Legal Sales

  • Oct 2009 - Mar 2011

  Reached milestone as first in sales team to achieve monthly goal by 200%-500%. • Achieved first place in sales and received promotion within second month to Legal Case Evaluator. Reached milestone as first in sales team to achieve monthly goal by 200%-500%. • Achieved first place in sales and received promotion within second month to Legal Case Evaluator.



Think Big Sites

• Melville, NY

• Business Development

  • Dec 2008 - Mar 2010

  Contributed to territory expansion and revenue growth by implementing strategic marketing plans in acquirement of new business opportunities. Developed strategies to connect with ideal prospects, focusing on client satisfaction to maximize business success. KEY ACCOMPLISHMENTS: • Performed cold calling to prospect with potential clients and build relationships with new leads. • Provided Search Engine Optimization demonstrations to potential clients. • Delivered proposals to clients via email. Show less