Joseph Gray
Helpdesk Team Leader at Planet IT🌍- Claim this Profile
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English Native or bilingual proficiency
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Bio
Conor Brown
I worked along side Joe as a helpdesk engineer for roughly a year and in that time I can truly say he is one of the best people I have ever worked with. His level of dedication and hard work to his job is not only breath taking it is inspirational. Joseph is highly adaptable to any situation and will always do his best to help you where he can. He is encouraging and supportive as a colleague with the addition of all the qualities to be a great leader. He has helped me personally in numerous situations which I probably would have struggled to get through if it wasn't for him, he was a great colleague but an even better person.
Conor Brown
I worked along side Joe as a helpdesk engineer for roughly a year and in that time I can truly say he is one of the best people I have ever worked with. His level of dedication and hard work to his job is not only breath taking it is inspirational. Joseph is highly adaptable to any situation and will always do his best to help you where he can. He is encouraging and supportive as a colleague with the addition of all the qualities to be a great leader. He has helped me personally in numerous situations which I probably would have struggled to get through if it wasn't for him, he was a great colleague but an even better person.
Conor Brown
I worked along side Joe as a helpdesk engineer for roughly a year and in that time I can truly say he is one of the best people I have ever worked with. His level of dedication and hard work to his job is not only breath taking it is inspirational. Joseph is highly adaptable to any situation and will always do his best to help you where he can. He is encouraging and supportive as a colleague with the addition of all the qualities to be a great leader. He has helped me personally in numerous situations which I probably would have struggled to get through if it wasn't for him, he was a great colleague but an even better person.
Conor Brown
I worked along side Joe as a helpdesk engineer for roughly a year and in that time I can truly say he is one of the best people I have ever worked with. His level of dedication and hard work to his job is not only breath taking it is inspirational. Joseph is highly adaptable to any situation and will always do his best to help you where he can. He is encouraging and supportive as a colleague with the addition of all the qualities to be a great leader. He has helped me personally in numerous situations which I probably would have struggled to get through if it wasn't for him, he was a great colleague but an even better person.
Credentials
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Sophos Certified Technician
SophosMay, 2020- Nov, 2024 -
Sophos Certified Engineer
SophosMar, 2020- Nov, 2024
Experience
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Planet IT🌍
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Helpdesk Team Leader
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Mar 2022 - Present
As well as previous requirements undertaken at Planet IT. I currently act as the Team Leader for a portion of the helpdesk. Responsibilities of this include:- Providing escalation assistance, as well as being the main port of call to the team.- Managing the incoming queue of jobs to both take, and dsitribute,- Improving internal processes.- Liaising with client main contacts to make larger scale changes.- Manage team Timesheets and workloads.
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2nd Line Support Technician
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Feb 2021 - May 2022
In additional to previous responsibilities, I undertake more challenging cases, escalations as the team requires them and smaller project work to improve existing company infrastructure and policies.
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Support Technician
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May 2018 - Feb 2021
Providing 1st and 2nd line support for a wide range of remote clients, as well as providing on site support for issues that require in person assistance, working to pre-set SLA's.
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Riverbank IT Management | part of the Air IT group
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support Engineer
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Mar 2017 - May 2018
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IT Support Engineer Apprentice
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Feb 2016 - Mar 2017
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Sainsbury's
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United Kingdom
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Retail
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700 & Above Employee
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General Assistant
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Aug 2015 - Mar 2016
While working at the Didcot branch of Sainsbury's I worked part of a tenacious team to deliver good service. My job role as part of the team was to ensure that all stock was fully replenished to ensure customer satisfaction was achieved. Other roles in the store included working to a precise timescale as well as regularly supporting other departments in the store. While working at the Didcot branch of Sainsbury's I worked part of a tenacious team to deliver good service. My job role as part of the team was to ensure that all stock was fully replenished to ensure customer satisfaction was achieved. Other roles in the store included working to a precise timescale as well as regularly supporting other departments in the store.
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Education
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2015 - 2016
City Of Oxford College
Level 3 Extended Diploma In IT., Information Technology -
2016 - 2017
3aaa Apprenticeships
Level 3 Advanced Apprenticeships for IT, Software, Web & Telecoms Proffesionals, IT
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