Experience

Residential Warranty Company, LLC

• United States
• Insurance
• 1 - 100 Employee

• Help Desk Technician

  • Sep 2022 - Present

  Harrisburg, Pennsylvania, United States Provide technical support in a friendly and professional manner. Provide assistance with hardware, software, networking, and other technologies using diagnostic skills to identify root causes and implement corrective actions. Image and install personal computers and software, and log and track incoming help requests utilizing the problem management database. Contribute to the upkeep and maintenance of the Data Center and help to maintain inventory records.



LSC Communications

• United States
• Printing Services
• 700 & Above Employee

• Bindery Operator-3

  • 2021 - Sep 2022

  Lancaster, Pennsylvania, United States In this role, I serve as a machine operator by overseeing the maintenance and operation of various bindery machines, inducing complex machines and job makeups. I direct a crew of 3 to 6 members, including material handlers and assistant operators. A key contribution in this tenure includes: • Administered the running of multiple different books at once by setting up various additional equipment, including blow-in card feeders, dot-whackers, and back-end palletizer robots.



Donnelley Financial Solutions (DFIN)

• United States
• Financial Services
• 700 & Above Employee

• Manufacturing Quality Analyst - Print/Finishing

  • 2018 - 2020

  Lancaster, Pennsylvania, United States During my time here, I acted as a shift lead by managing 20 to 30 employees each shift in the Bindery department. I ensured the quality of finished product and assured quality specification compliance with a list of 20 different quality specifications. Additionally, I collaborated with supervisors and management to meet safety, quality, and cost requirements. I monitored employee and department compliance with EHS expectations, including PPE requirements, walking/working surfaces, machine… Show more During my time here, I acted as a shift lead by managing 20 to 30 employees each shift in the Bindery department. I ensured the quality of finished product and assured quality specification compliance with a list of 20 different quality specifications. Additionally, I collaborated with supervisors and management to meet safety, quality, and cost requirements. I monitored employee and department compliance with EHS expectations, including PPE requirements, walking/working surfaces, machine guarding, and a stretching program. A few key contributions in this tenure include: • Reviewed day-to-day and weekly production schedules by ensuring the work mix best matched the capabilities of each machine. • Cooperated with various departments, including print, shipping, customer service, and production planning, while troubleshooting job ticket discrepancies and recommitting shipping times.

• Bindery Operator-3

  • 2012 - 2018

  Lancaster, Pennsylvania, United States In this tenure, I led the maintenance and operation of various machines to produce financial books, saddle/perfect binding, folded letters, and flat-cut cards. I adjusted front-end gatherers, including multiple pockets, stitcher heads, trimmers, mail table, and stacker. I performed duties related to running the machines by utilizing strong mechanical capability. A few key contributions in this tenure include: • Administered the installation of a new Muller Corona perfect binder in… Show more In this tenure, I led the maintenance and operation of various machines to produce financial books, saddle/perfect binding, folded letters, and flat-cut cards. I adjusted front-end gatherers, including multiple pockets, stitcher heads, trimmers, mail table, and stacker. I performed duties related to running the machines by utilizing strong mechanical capability. A few key contributions in this tenure include: • Administered the installation of a new Muller Corona perfect binder in 2012, resulting in attaining zero defects shipped out on jobs run in six years as an operator. • Headed a crew of 3 to 6 material handlers, including an assistant operator.

• Bindery Operator-1

  • 2011 - 2012

• Material Handler

  • 2005 - 2011

  Lancaster, Pennsylvania, United States