Experience

Quidsi Inc., a subsidiary of Amazon

• United States
• Retail
• 1 - 100 Employee

• System Engineer

  • Feb 2016 - Present

  Migrated over 15 services to AWS which included but not limited to 32 servers on Windows/Linux platforms.Managed over 400 systems Windows/Linux based (physical and virtual) with a track record of 98% uptime across EC2/VMware/Xen server.Corporate email migration impacting over 350 user and service account mailboxes and over 500+ distribution list. Deployed SCCM 2012 CAS and primary sites used to administer software updates, reporting and management for 250 Windows systems. Moved Exchange 2010 to AWS EC2. Legacy services using Exchange 2010 resources are still being leveraged. This includes sites that have not been migrated to the Amazon domain (fulfillment centers, EWS to manipulate service mailbox).Setup Microsoft Database clusters on AWS to ensure that high availability for Windows based (authentication via active directory) databases was achieved. Worked with developers to setup infrastructure for production/development purposes. Managed storage on HP 3Par SAN, creating/editing volumes.Leverage Kibana to create real time dashboards for monitoring. Real time dashboards are used to detect/troubleshoot impacted services leading to faster resolved times and the ability to share historical data for assessment. Systems monitoring via NPM/DPA/ElastAlert. Metrics included uptime, disk I/O, Managed static content on production sites via Akamai CDNDiagnose network related issues and provide corrective action and or escalationDeployed over 300 VoIP phonesMigrated Quidsi’s Windows based print management system to Equitract Print system (follow you printing)Migrated Quidsi’s helpdesk ticketing system from Jira to a remedy base systemMaintained documentationManage security camera system using Lenel softwareAssigned, managed and monitored training for a team of six field technicians which included: hardware and software installation, classroom equipment troubleshooting Show less

• Help Desk Support Analyst

  • Mar 2012 - Feb 2016



John Jay college (cuny)

• United States
• Higher Education
• 700 & Above Employee

• Lead Technician

  • Sep 2009 - Mar 2012

  Oversaw ongoing projectsWorked with System Administrators to implement software solutionsAssisted, organize and maintain computer hardware/software Provided technical assistance for student, faculty and staff requests Identified technical problems and provided corrective solutions Delivered and operated equipment and softwarePerformed maintenance and repair of printers, scanners and other hardware devicesImage/re-image/re-formatted computers with updated operating systems Created Windows/MAC OS X-based images for network distribution Proficient in LAN and network installation Show less

• Technician

  • Oct 2005 - Sep 2009

  Installed, updated, and maintained over 1,000 campus workstationsMaintained and tracked audio-visual equipmentProvided technical support and audio recording for classes and events Maintained shift reports of services provided to faculty, staff and student organizations Built and maintained media classroom across campus