Experience

ChooseU

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Junior Web Developer

  • Jun 2022 - Present



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2020 - Present

  ●Documented and updated customer’s record based on interactions ●Analyzed and reviewed fraud reports ●Tracked and report up to 400+ transaction in customer’s account per day. ●Performed various for of analysis, including detecting patterns and identifying trends ●Made judgement call to interdict and mitigate fraud risk by researching the cause and determine next steps. ●Documented and updated customer’s record based on interactions ●Analyzed and reviewed fraud reports ●Tracked and report up to 400+ transaction in customer’s account per day. ●Performed various for of analysis, including detecting patterns and identifying trends ●Made judgement call to interdict and mitigate fraud risk by researching the cause and determine next steps.



Dunkin'

• United States
• Food and Beverage Services
• 700 & Above Employee

• Shift Lead

  • May 2017 - May 2020

  ●Managed and worked with the team with 5+ team member during busiest part of the day ●Provided exceptional customer service as a full-time team lead at a dine-in carry-out restaurant ●Fulfilled customer orders in a timely fashion while attending to individual customer needs and challenges. ●Assisted the manager on creating schedules and inventory. ●Managed and worked with the team with 5+ team member during busiest part of the day ●Provided exceptional customer service as a full-time team lead at a dine-in carry-out restaurant ●Fulfilled customer orders in a timely fashion while attending to individual customer needs and challenges. ●Assisted the manager on creating schedules and inventory.