Operations Manager - Human Capital & Shared Services

• Dec 2019 - Present

Lead Consultant - Human Capital

• Jan 2019 - Dec 2019

Senior Consultant - Castille Labs – Managed Talent Solutions

• Jan 2018 - Dec 2018

Castille Labs is the Global managed talent division of Castille providing specialist temping and shared services solutions in Tech and Financial talent to customers operating in a variety of sectors.

Group IT Infrastructure Manager

• Jan 2017 - Jan 2018

Resposibiliries:-▪Provide reliable IT services (data integrity and continuous service)▪Responsible for all IT related Hardware, Operating System and Software applications such as (SANs, Vmware, Data Domain, Network devices etc)▪Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, Applications, etc.)▪Influence, give recommendations and decision making on purchasing of high end IT Infrastructure technologies ▪Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management▪Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics▪Maintains overall security, network, systems, and data▪Ensures high availability of critical business systems▪Owns and maintains strict controls on data/system backups and recoverability▪Manage team members in their daily activities as well as supporting business projects▪Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements▪Interviewing individuals to recruit the right people within my teams with the right attitude, skills and profession▪Identify training and development needs for the IT Infrastructure team and regular consultation with HR to provide/ approve funds ▪Conduct individual appraisals▪Devise individual learning plans▪Monitor and review the progress of trainees through questionnaires and on the job assessments▪Responsible for the IT Infrastructure budgets▪Develop and manage relationships with vendors and suppliers Show less

ICT Infrastructure Lead

• Dec 2014 - Dec 2016

Responsibilities:-▪Interviewing individuals to recruit the right people within my team and others with the right attitude, skills and profession▪Team Leader and Designing of company IT Service Infrastructure▪Working on EMC Products such as, SANs and Data Domains▪Planning & implementing IT Services projects to achieve business requirements & enhance the reliability, capacity & availability of IT services▪Troubleshooting, prioritising & performing post-mortem analysis on issues & faults for root cause identification ▪Implementing and testing Disaster Recovery procedures▪Perform regular security audits on mission-critical systems to evaluate & manage risk▪Administer /MS-SQL databases ▪Administer Company’s Domain and Microsoft Exchange Cluster▪Experience on Windows Server 2003/2008/2012 including clustering, Linux, VMware, Networker Legato, and Cisco devices Show less

Senior IT Infrastructure & Operations

• Apr 2006 - Nov 2014

Responsibilities ▪Interviewing individuals to recruit the right people within my team and others with the right attitude, skills and profession ▪Team Leader and Designing of company IT Service Infrastructure ▪Working on Oracle Products such as, Siebel and Fusion Middleware ▪Planning & implementing IT Services projects to achieve business requirements & enhance the reliability, capacity & availability of IT services ▪Troubleshooting, prioritising & performing post-mortem analysis on issues & faults for root cause identification ▪Performing black/grey-box identification & escalation of application bugs to internal & external parties through rigorous applications technical testing with the Product Assurance teams ▪Implementing and testing Disaster Recovery procedures ▪Perform regular security audits on mission-critical systems to evaluate & manage risk ▪Administer Oracle/MySQL/MS-SQL databases ▪Administer Company’s Domain and Microsoft Exchange Cluster ▪Experience on Windows Server 2003/2008/2012 including clustering, Linux Servers (including scripting), Solaris/ Clusters, MS SQL clusters DBs, MY SQLDBs, Oracle DBs, Siebel (CRM platform) ▪Training on several platforms within Vodafone Group (Germany) Show less

IT Support Administrator

• Apr 2004 - Feb 2006

Responsibilities ▪On-site IT support ▪IT Hardware repairs ▪Small network and Wi-Fi setup and support ▪Client ADSL installation and support Responsibilities ▪On-site IT support ▪IT Hardware repairs ▪Small network and Wi-Fi setup and support ▪Client ADSL installation and support