Experience

Careskills Academy

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Business Support Executive

  • Jan 2020 - Present

  • Managing and handling customer service queries. • Maintaining and ensuring all emails are organized and responded to. • Provide advice and support to members and customers on how to use the system. • Keep, maintain and report monthly issues logged to line manager. • Manage general administration for the technical and sales team. • Escalate issues to line manager as required. • Set up of users according to member requirements. • Managing and handling customer service queries. • Maintaining and ensuring all emails are organized and responded to. • Provide advice and support to members and customers on how to use the system. • Keep, maintain and report monthly issues logged to line manager. • Manage general administration for the technical and sales team. • Escalate issues to line manager as required. • Set up of users according to member requirements.



Chelian Law Solicitors

• London, United Kingdom

• Accounting Bookkeeper

  • Sep 2019 - Jan 2020

  Handling bank receipts, bank reconciliation, bank payments. Producing a year-long profit and loss accounts. Handling customer invoices and ledger cards. Handling bank receipts, bank reconciliation, bank payments. Producing a year-long profit and loss accounts. Handling customer invoices and ledger cards.



Cactus Leather

• United States
• Information Technology & Services
• 1 - 100 Employee

• Sales Assistant

  • May 2019 - Sep 2019

  My role at Cactus Leather included: • Interacting with a large number of customers and providing excellent customer service. • Ensuring all stock is accounted for. • Manufacturing belts and other leather products within small time periods. • Providing monthly balance sheets. My role at Cactus Leather included: • Interacting with a large number of customers and providing excellent customer service. • Ensuring all stock is accounted for. • Manufacturing belts and other leather products within small time periods. • Providing monthly balance sheets.



Jasko India

• London, United Kingdom

• Administrative Assistant

  • Feb 2019 - Apr 2019

  My roles at Jasko India included: • Ensuring all stock is accounted for and recorded. • Sorting through the inventory to group products together. • Differentiating products that need to be sent for online purchases and in-store products. My roles at Jasko India included: • Ensuring all stock is accounted for and recorded. • Sorting through the inventory to group products together. • Differentiating products that need to be sent for online purchases and in-store products.



Just Eat Takeaway.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Analyst

  • Oct 2018 - Jan 2019

  Just Eat in the UK alone is valued at £6bn. As a customer service analyst for Just Eat through the Christmas period my roles included: • Contacting with 10-15 customers, delivery partners, and restaurant owners every hour. This resulted in me having a 92% customer satisfaction rating. • Handling urgent information such as allergy information and passing that information to the correct place. • Being able to professionally deal with unsatisfactory language or tones from customers. • Handling up to 5 device support queries an hour.



GiveMeSport

• Online Media
• 1 - 100 Employee

• Freelance Social Media

  • Jul 2018 - Sep 2018

  My role as a Freelance Social Media worker involved managing Give Me Sports Facebook page (+25 million users) as well as their other social media pages. The roles included in this were: • Engaging and responding to up to 250 fans daily just on Facebook including other social media sites. • Filtering all unpleasant comments on the 50-100 social media posts every day. • Producing my own content such as pictures, polls, and videos in tight 15 minute windows. • Ensuring that all engagements are at an optimum level. • Researching social media analytics to observe which content is most popular. • Researching news stories for articles as well as social media posts.



Kyriba

• United States
• Software Development
• 700 & Above Employee

• Risk Management Intern

  • Jul 2017 - Aug 2017

  As Risk Management intern for Kyriba, the global leader in cloud treasury and finance solutions. My role was: • Financial and Hedge Accounting user guides were completed for new software used by investment bankers. • Kyriba hedge fund & accounting software completed advanced level training. As Risk Management intern for Kyriba, the global leader in cloud treasury and finance solutions. My role was: • Financial and Hedge Accounting user guides were completed for new software used by investment bankers. • Kyriba hedge fund & accounting software completed advanced level training.



The Adam & Eve Pub

• London, United Kingdom

• Bartender

  • Jul 2015 - Sep 2016

  I worked at The Adam & Eve pub during university holidays. • My responsibilities included serving clients, operating the cash register and helping set up for special occasions. • In addition to improving my people skills, this job has also enhanced my teamwork and leadership capabilities. I worked at The Adam & Eve pub during university holidays. • My responsibilities included serving clients, operating the cash register and helping set up for special occasions. • In addition to improving my people skills, this job has also enhanced my teamwork and leadership capabilities.



AÏCHA

• Belgium
• 1 - 100 Employee

• Market Researcher

  • Jul 2014 - Jul 2014

  Based in Morocco, Aicha is an international food company that exports many products around the world. • I undertook a two-week work experience placement. • My main responsibility was to produce a report on olive oil consumption in the UK, while also identifying the main exporters of olive oil in the UK by both company and country. Based in Morocco, Aicha is an international food company that exports many products around the world. • I undertook a two-week work experience placement. • My main responsibility was to produce a report on olive oil consumption in the UK, while also identifying the main exporters of olive oil in the UK by both company and country.