Joseph Giallombardo
Cloud Support at Ingram Micro Cloud- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Microsoft 365 Certified: Fundamentals
MicrosoftMay, 2022- Nov, 2024
Experience
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Ingram Micro Cloud
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Cloud Support
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Nov 2020 - Present
• SAAS & IAAS • Identify root cause(s) and diagnose as software defects, misconfiguration, content issues, or end user issues • Creation and development of service desk processes and procedures • Collaborate and liaise with other Ingram Micro (local & global) teams • Subject matter expert on the Ingram Micro Cloud Marketplace for our reseller partners • SAAS & IAAS • Identify root cause(s) and diagnose as software defects, misconfiguration, content issues, or end user issues • Creation and development of service desk processes and procedures • Collaborate and liaise with other Ingram Micro (local & global) teams • Subject matter expert on the Ingram Micro Cloud Marketplace for our reseller partners
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BUYGEEKS
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Buffalo, New York, United States
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Owner
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Oct 2019 - Jan 2021
• Develop and maintain an online retail venue. • Maintain a 5 star rating on Etsy’s seller platform. • Create and manage store front. • Develop and create products. • Maintain inventory. • Manage marketing and advertising of shop. • Communicate with current and prospective customers. • Package and Ship all sold items. • Develop and maintain an online retail venue. • Maintain a 5 star rating on Etsy’s seller platform. • Create and manage store front. • Develop and create products. • Maintain inventory. • Manage marketing and advertising of shop. • Communicate with current and prospective customers. • Package and Ship all sold items.
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Sagent DIVESTED FROM FISERV INC. 2018
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Amherst NY
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Head of Cash Management
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Feb 2017 - Oct 2019
(Formerly Fiserv Lending Solutions) • Direct and manage all cash management related functions including: cash concentration of funds, ACH processes, electronic payments and the operations of short-term Tier II Enhanced Cash program. Serve as principal contact regarding day-to-day banking activity and cash management issues. Interfaces with clients, vendors, cash management associates and Accounting Department to troubleshoot and resolve banking/cash management issues • Develop and leverage current trends, process improvements and best practices in Cash Management and Lock Box departments. • Ensure all applications achieve maximum uptime and are managed to ensure a high level of security, redundancy and performance for all clients served. • Manage a dedicated team of twenty plus staff, includes interview, hire, train and mentor, evaluate performance, recommend salary adjustments and career changes, recommend disciplinary counseling and terminations. • Will direct staff and in the compilation, examination and preparation of daily cash balances including cash deposits and payments to ensure accurate reporting of the company’s financial position • Works with various clients and vendors to resolve contract and payment issues and problems to expedite payments to improve the company’s cash flow Show less
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Fiserv Lending Solutions
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United States
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IT Services and IT Consulting
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400 - 500 Employee
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Operations & Cash Management Manager
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Feb 2017 - Mar 2018
• Direct and manage all cash management related functions including: cash concentration of funds, ACH processes, electronic payments and the operations of short-term Tier II Enhanced Cash program. Serve as principal contact regarding day-to-day banking activity and cash management issues. Interfaces with clients, vendors, cash management associates and Accounting Department to troubleshoot and resolve banking/cash management issues• Develop and leverage current trends, process improvements and best practices in Cash Management and Lock Box departments.• Ensure all applications achieve maximum uptime and are managed to ensure a high level of security, redundancy and performance for all clients served.• Manage a dedicated team of twenty plus staff, includes interview, hire, train and mentor, evaluate performance, recommend salary adjustments and career changes, recommend disciplinary counseling and terminations.• Will direct staff and in the compilation, examination and preparation of daily cash balances including cash deposits and payments to ensure accurate reporting of the company’s financial position• Works with various clients and vendors to resolve contract and payment issues and problems to expedite payments to improve the company’s cash flow Show less
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Technical Trainer
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Jan 2014 - Feb 2017
· Manage Fiserv Banking Client's Online Conversion projects from setup through launch and after launch support.· Facilitate and train associates on Fiserv's Online Banking Platforms and tools such as Corillian ASP, Mobiliti, Business Online, Check Free, Access Manager & Relationship Manager as well as Fiserv Premier and Precision core banking systems
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Senior Associate
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Oct 2012 - Jan 2014
· Train and coach new associates. · Enhance overall work productivity by implementing process improvements.· Develop, prepare and distribute reports with statistics and KPI information necessary to aid in running daily operations and accomplishing goals (sales results, performance stats, phone reports, volume reports, financial goals/incentives). · Monitor and analyze daily trends in contact center performance to ensure daily/monthly goals are met and necessary adjustments are made. · Actively suggest and participate in process improvements as needed. · Assist with the deployment, creation and testing of all contact center solutions. · Work closely with with vendors and clients to implement new program launches. · Deliver highest quality service to internal/external clients.·Build strong relationships with our clients and vendor contacts.- AVAYA One X Agent- AVAYA Performance Center- AVAYA IQ- APROPOS- Tracs200- VehicleLinq- Windows 7- Windows 8- Windows 10- iOS- AndroidAwardsJuly 2014 Associate of the Month June 2015 Associate of the Month 2014 4th Quarter Profile of Excellence Winner Show less
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Lease Consultant
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Oct 2010 - Oct 2012
· Guide customers through the lease-end process using a wealth of financial, sales and service tools. · Take escalation calls, bringing resolution to disputed customer accounts. · Point person for department and management. · Find, identify and resolve problem accounts and recommend resolutions. . · Deliver highest quality service to internal/external clients & customers.
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Center One
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Buffalo/Niagara, New York Area
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Contact Center Agent
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Jun 2007 - Sep 2010
Supported a variety of programs such as collections, customer service new card activation, sales, outbound dialing campaigns, Level 1 & 2 Internet Banking help desk support. Partnered with Dell Computers to promote Dell’s Solution Station program. By contacting customers with regards to setting up installation services for their new products, as well as accessories, peripherals and software. Supported a variety of programs such as collections, customer service new card activation, sales, outbound dialing campaigns, Level 1 & 2 Internet Banking help desk support. Partnered with Dell Computers to promote Dell’s Solution Station program. By contacting customers with regards to setting up installation services for their new products, as well as accessories, peripherals and software.
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Kodiak Energy Solutions
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Amherst NY
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Outbound Consultant
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Sep 2006 - Jun 2007
Contacted customers regarding setting up home energy audits. Along with possible installation services for energy efficient upgrades. Contacted customers regarding setting up home energy audits. Along with possible installation services for energy efficient upgrades.
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Education
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2008 - 2009
State University of New York College at Buffalo
Community
