Joseph Gemma
Service Manager at Downeast Coffee Roasters- Claim this Profile
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Topline Score
Bio
LinkedIn User
It was a pleasure to work with Joe in our roles as District Service Managers at RAC NPS. Joe was a very good leader and innovator when new ideas were needed for our operations. He was the overall winner of several KPI related measurements as a result of his management skills and his tenacity to lead his direct reports to higher standards of performance. I highly recommend Joe to any company that wants to raise their operations performance to a higher standard. Joe...I wish you the best of luck in any endeavor you take on in your expanding career!
LinkedIn User
It was a pleasure to work with Joe in our roles as District Service Managers at RAC NPS. Joe was a very good leader and innovator when new ideas were needed for our operations. He was the overall winner of several KPI related measurements as a result of his management skills and his tenacity to lead his direct reports to higher standards of performance. I highly recommend Joe to any company that wants to raise their operations performance to a higher standard. Joe...I wish you the best of luck in any endeavor you take on in your expanding career!
LinkedIn User
It was a pleasure to work with Joe in our roles as District Service Managers at RAC NPS. Joe was a very good leader and innovator when new ideas were needed for our operations. He was the overall winner of several KPI related measurements as a result of his management skills and his tenacity to lead his direct reports to higher standards of performance. I highly recommend Joe to any company that wants to raise their operations performance to a higher standard. Joe...I wish you the best of luck in any endeavor you take on in your expanding career!
LinkedIn User
It was a pleasure to work with Joe in our roles as District Service Managers at RAC NPS. Joe was a very good leader and innovator when new ideas were needed for our operations. He was the overall winner of several KPI related measurements as a result of his management skills and his tenacity to lead his direct reports to higher standards of performance. I highly recommend Joe to any company that wants to raise their operations performance to a higher standard. Joe...I wish you the best of luck in any endeavor you take on in your expanding career!
Credentials
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Forklift Operator
CertifyMe.netJun, 2014- Nov, 2024 -
EPA HVAC Technician Certification 608
Mainstream Engineering CorporationJan, 1994- Nov, 2024 -
CPR/AED/First Aid
National CPR FoundationJan, 2019- Nov, 2024 -
Fema 100/200/700/800
Fema -
Manager Food Safety Certification
State of RI -
Rhode Island Taxi-LPMV-PMV-License
State of Rhode Island -
USCG Auxillary Flotilla Leadership Certification
USCG Auxillary -
USCG Auxillary Instructor Certification
USCG Auxillary -
USCG Auxillary Team co- ordination certification
USCG Auxillary -
USCG Auxillary Vessel/Facility Examiner Certification
USCG Auxillary
Experience
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Downeast Coffee Roasters
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United States
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Food and Beverage Services
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1 - 100 Employee
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Service Manager
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Apr 2021 - Present
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Technical Recruiter / Technical Support
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Dec 2020 - Apr 2021
Responsibilities include sourcing, screening and providing a shortlist of qualified candidates for various technical roles. Network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire and ensure we attract the best professionals. Provide technical support to field technicians on high end consumer appliances. Responsibilities include sourcing, screening and providing a shortlist of qualified candidates for various technical roles. Network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire and ensure we attract the best professionals. Provide technical support to field technicians on high end consumer appliances.
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C and A Catering
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Pawtucket RI
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Managing Partner
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May 2019 - May 2020
Managed all aspects of a catering partnership which served several adult day care centers and group homes. Daily responsibilities include planning daily menus (seven days per week) for breakfast, lunch and dinner; purchasing of all food items; ensuring cleanliness of kitchen environment; and providing nutritious, high-quality meals for clients. Responsibilities: Responsible for all financial, quality of service, and government regulatory compliance Plan and prepare hot and cold meals for up to 250 per day in adult day care with delivery to off-site group homes Certified in Food Safety Management to ensure health and safety of clients Show less
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District Manager
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2015 - 2019
Oversee all aspects of operating a regional service center with a $5 million budget. Daily responsibilities include managing a team of 80 employees and multiple contract workers to facilitate timely, cost effective repairs of rental product and distribution of new product throughout the New England region and Canada and serving more than 200 Rent-A-Center stores. Continually demonstrate commitment, innovation, and expertise, which allowed for advancement in expanded management roles through-out 28 years with RAC National Product Service.Responsibilities include:BudgetingP and L managementSafety/OSHAQuality of serviceHuman Resources (recruiting/hiring)InventoryBuilding MaintenanceProduct DistributionCoachingTransportation/LogisticsFleet Management/MaintenanceRoad Safety/Compliance (local/national)Employee Retention Show less
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Operations Manager
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2007 - 2015
Assisted in the overall management of a large multi-faceted national product service center.
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Technical Supervisor
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1996 - 2007
Promoted to lead with responsibility in managing a team of technicians.
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Technician electronics/computer/appliance
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1991 - 1996
Provided technical repairs to various consumer products for Rent-A-Center stores.
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Education
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University of Rhode Island
, Electrical and Electronics Engineering
Community
