Experience

CoreRecon

• United States
• Computer and Network Security
• 1 - 100 Employee

• Director of Cyber Security and IT

  • Apr 2019 - 4 years 9 months

  • Train top-performing helpdesk professionals to be effective/empathetic support technicians. • Responsible for creation and updates of Security Protocols/mandates. • Build/Maintain robust end-user support protocols.



Richline Technical Services

• United States
• Computer Networking
• 1 - 100 Employee

• Technical PMP

  • Aug 2012 - Apr 2019

  Corpus Christi, Texas Area • Implement information security and best practice policies for clients utilizing Richline managed services • Utilizing Labtech Control Center, automate help desk practices for consistency and efficiency • Advise clients on appropriate cloud based Citrix solutions for a virtual environment • Build and maintain client documentation utilizing ConnectWise



Scientific Drilling

• United States
• Oil and Gas
• 700 & Above Employee

• Real Time Operations Support Center Manager

  • Jan 2012 - Aug 2012

  Corpus Christi, Texas Area • Responsible for the creation and oversight of initial well creation and completion through Petrolink services. • Create and monitor alarms within Petrovault/RigGRID to ensure accuracy of operations. • Provide continuous support and updates through SharePoint portal. • Migrate existing physical Windows Server 2008 environment to Citrix XenServer 6.0 environment



Camber Corporation

• United States
• Real Estate
• 1 - 100 Employee

• Systems Administrator/Help desk Coordinator

  • Jun 2007 - Dec 2011

  NASCC •Install, configure, test, maintain, monitor, and troubleshoot Dell and HP servers, as well as VMware virtual devices, across multiple government installations utilizing Citrix and Altiris software. •Provide continuous support to 5 military installations ensuring network, resource, and database security and availability on a Windows Server 2003 and 2008 platform including group policy management, Active directory security policies and account maintenance and documentation. •Document all… Show more •Install, configure, test, maintain, monitor, and troubleshoot Dell and HP servers, as well as VMware virtual devices, across multiple government installations utilizing Citrix and Altiris software. •Provide continuous support to 5 military installations ensuring network, resource, and database security and availability on a Windows Server 2003 and 2008 platform including group policy management, Active directory security policies and account maintenance and documentation. •Document all new routines and procedures in order to create a knowledge base of standard operating policies utilizing IBM ClearCase. •Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software for over 1200 workstations. •Work in conjunction with information assurance department to install as required, mandated antivirus and security patches utilizing Altiris DS, eEye software’s Retina Scan and US Navy Gold Disk Programs. •Assign service requests and generate reports utilizing Remedy Service Management Suite Show less



Council on Alcohol & Drug Abuse – Coastal Bend

• United States
• 1 - 100 Employee

• Information Technology Manager

  • Jul 2007 - Feb 2009

  Corpus Christi, Texas Area •Executed plan to move existing standalone devices to a networked environment utilizing Cat6 cables and Cisco hardware. •Migrated existing Windows Server 2003 device to Windows Server 2008 in order to implement Active Directory, network authentication, DHCP, and IIS. •Applied for and received grant awarding the Council new Cisco gigabit switch and router, Dell PowerEdge server, 12 Dell workstations, and MS OS and applications for 100 users at no cost to the organization. •Created… Show more •Executed plan to move existing standalone devices to a networked environment utilizing Cat6 cables and Cisco hardware. •Migrated existing Windows Server 2003 device to Windows Server 2008 in order to implement Active Directory, network authentication, DHCP, and IIS. •Applied for and received grant awarding the Council new Cisco gigabit switch and router, Dell PowerEdge server, 12 Dell workstations, and MS OS and applications for 100 users at no cost to the organization. •Created profile, security, and best practice policies to ensure maximum efficiency and up-time. •Developed database in order to track and report on individual and departmental office supply usage. Show less



Brazos Higher Education Service Corporation Incorporated

• Systems Administrator

  • Mar 2004 - Mar 2007

  Corpus Christi, Texas Area •Supervised call center performance through statistical reports analysis utilizing Crystal Reports, Ontario Systems dialer monitoring, and InterSystems Cache database. •Maintained Active Directory and created policies on Windows Server 2003. •Trained top-performing helpdesk teams on effective telephone support and service techniques. •Implemented Quality Control standard operating procedures and compiled manual for future use.



Graduate Loan Services

• Information Technology Support Technician

  • 2002 - 2004

  Corpus Christi, Texas Area •Expediently provided support on hardware/software to clients including restoration from backups, account lockouts, and hardware replacement. •Maintenance of servers including backups, defrags, and Active Directory cleanup. •Documented help desk tickets/resolutions, and provided overall assistance in daily administration of a Windows Server 2003 Network.