Joseph Garcia
Delivery Lead - Solution Architecture at Servos- Claim this Profile
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Bio
Credentials
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ServiceNow Certified Application Developer
ServiceNowJul, 2023- Nov, 2024 -
ServiceNow Micro-Certification - Performance Analytics
ServiceNowJul, 2021- Nov, 2024 -
ServiceNow Micro-Certification - Predictive Intelligence
ServiceNowJul, 2021- Nov, 2024 -
ServiceNow Micro-Certification - Virtual Agent
ServiceNowJul, 2021- Nov, 2024 -
ServiceNow Suite Certification - CSM Professional
ServiceNowJul, 2021- Nov, 2024 -
ITIL 4
AXELOS Global Best PracticeMay, 2021- Nov, 2024 -
ServiceNow Certified Implementation Specialist - Software Asset Management
ServiceNowMay, 2021- Nov, 2024 -
ServiceNow Certified Implementation Specialist - Customer Service Management
ServiceNowJul, 2020- Nov, 2024 -
ServiceNow Certified Systems Administrator
ServiceNowDec, 2017- Nov, 2024
Experience
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Servos
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United States
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Information Technology & Services
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1 - 100 Employee
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Delivery Lead - Solution Architecture
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Aug 2023 - Present
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Solutions Architect
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Mar 2022 - Aug 2023
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NewRocket
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Solutions Architect
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Jan 2022 - Mar 2022
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Senior Technical Consultant
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May 2021 - Jan 2022
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Technical Consultant
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Mar 2018 - May 2021
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TrueBlue Inc.
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United States
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Staffing and Recruiting
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700 & Above Employee
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ServiceNow Developer/Administrator
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Aug 2015 - Mar 2018
- Successfully introduced and implemented ServiceNow in a global enterprise corporate environment - Four successful implementations to date for various I.T. departments, Payroll, and multiple Finance departments - Current implementation tasks: Service Portal, Change Management, Asset Management, Facilities, and Knowledge Base - Leading the team providing administration and training for all departments within the ServiceNow environment - Consolidated service desk centers in India and the U.S. by introducing and implementing 8x8 VoIP solutions Show less
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Summit Health
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United States
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Hospital & Health Care
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300 - 400 Employee
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Desktop Support Specialist
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Dec 2014 - Jun 2015
· Provide quality support for User, Patient, Staff, Medical Provider and Executive environments · Participate in campus and remote location-wide projects such as hardware/software upgrades, and office relocations · Provide quality support for User, Patient, Staff, Medical Provider and Executive environments · Participate in campus and remote location-wide projects such as hardware/software upgrades, and office relocations
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Mount St. Mary's University
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United States
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Higher Education
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400 - 500 Employee
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User Support Specialist
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Aug 2009 - Dec 2014
· Furnished quality one-on-one support for User, Student, Faculty and Executive environments · Led annual computer replacement project for faculty, staff, administrators, and computer labs on campus · Installed, troubleshot and repaired all audio and visual equipment for classrooms, auditoriums, and events · Managed and instructed student technicians · Researched and tested new technology to implement in the workplace, including a campus cloud network · Furnished quality one-on-one support for User, Student, Faculty and Executive environments · Led annual computer replacement project for faculty, staff, administrators, and computer labs on campus · Installed, troubleshot and repaired all audio and visual equipment for classrooms, auditoriums, and events · Managed and instructed student technicians · Researched and tested new technology to implement in the workplace, including a campus cloud network
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Education
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2009 - 2014
Mount St. Mary's University
Bachelor of Science (B.S.), Computer Science
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