Experience

LINKSOFT COMMUNICATIONS SYSTEMS LTD
• Telecommunications
• 100 - 200 Employee
• Strategy Manager

  • Feb 2011 - Present


Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Outbound Contact Centre Manager

  • Jan 2008 - Feb 2011

  I have been responsible for recruiting and maintaining a portfolio of credit card clients, by selling a high quality, relationship oriented, financial planning service, supported by a dedicated team of portfolio agents. I have successfully recruited clients from both our existing retail customer base through various cross sell campaigns, as well as externally with the aim of significantly increasing our share of wallet in the Kenyan credit card industry. - Successful launch of the Nakumatt co-brand credit card ( largest supermarket chain in East Africa), through the call centre I grew the Barclaycard base by 14,000 customers bringing an additional KES 70m in direct revenue - I developed an effective leads and sales management system with the direct sales teams across the banks 117 branches, by building strong working relationships and ensuring SLA targets are archived. - Managing the Barclaycard portfolio, through proactively calling our 90K customers on various campaigns and promotions – we grew the customer spend from KES 400m to 600m and our net receivables from KES 2.7B to 3.01B - Ensuring optimum staffing levels are maintained in order to achieve sales targets while guaranteeing service quality is achieved. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Project Co-ordinator

  • Dec 2005 - Dec 2006

  Successful implementation of the Resource Management System, created to analyse & track resource demand and facilitate resource capacity planning across all departmental activities, including project work and support. The planning system provides a major influence on the outcome of projects, in terms of time, cost and quality within the Telecom Systems domain. - I launched new project plan template across the Telecom System domain. - I was in charge of Information gathering from across the different teams within Telecom Systems - Providing system simulation workshops for Senior programme Managers, Delivery managers and Team Leaders - Analysing the impact of slippage in one business unit on all dependent projects/launches within and across the business sphere - Ensuring Vodafone governance processes are adhered to and enforced Show less



BT Global Services

• IT Project Co-ordinator

  • Aug 2003 - Nov 2005

  I was working closely with multi-site blue chip corporate customers. My goal was to deliver inspirational results which fulfil their business needs and exploit their untapped potential.  - Project managing large corporate digital network installations and integrated IT software including Symposium & VOIP technology. - Ensuring complex and reliable ICT project cycles are customer centric, while maintaining high customer satisfaction throughout the process. - Providing strong business development skills to large multinational organisations, while ensuring stringent timescales and budgets are adhered to. - Strong team leading and problem solving skills, with the ability to multi-task in a fast moving IT environment while ensuing strict product delivery timescales are met. - In depth knowledge of BT system and procedures including bespoke resource management & project planning tools such as OCS, CSS and COSMOSS. - Providing additional 2nd Line technical support on the Main IT service Helpdesk. Show less



npower

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Energy Account Manager

  • Sep 2002 - Aug 2003

  As one of the UK’s largest suppliers of electricity and gas I was committed in providing energy solutions to both medium & large business. With a fairly large database, I managed to significantly increase client spend and gain new business. - Maintaining High-level sales while providing continual customer relations - Consistently in the top five sales staff out of forty within the department. - Rewarded for excellent sales figures for the month of July, August and September - Selling High volume B-2-B energy Contracts - Strong team-working skills, ensuring we consistently hit target throughout the year. - Significantly increased the branch sales revenue - Providing additional branch IT support and quality control checks for new business energy contracts - In-depth analysis on B-2-B cross selling, while keeping top management constantly updated. Show less



Littlewoods Shop Direct Group

• Sales Executive

  • Mar 2001 - Jul 2002

  UK’s leading high street clothing retailer with a strong online sales presence - Handling all customer queries efficiently whilst developing long term customer relationships to ensure the delivery of a first class service - Constantly exceeding my sales targets while actively promoting additional company products and services. - Ability to communicate customers views and reactions to a range of Branch Managers - Excellent Teambuilding and problem solving skills. UK’s leading high street clothing retailer with a strong online sales presence - Handling all customer queries efficiently whilst developing long term customer relationships to ensure the delivery of a first class service - Constantly exceeding my sales targets while actively promoting additional company products and services. - Ability to communicate customers views and reactions to a range of Branch Managers - Excellent Teambuilding and problem solving skills.



First Surveys Ltd

• United Kingdom
• Construction

• Market Researcher

  • 2000 - 2001

  - Conducting both qualitative and quantitative Market research - Team working towards different advertising campaigns and strategies, including projects involving FMCG product sales. - Developed excellent interpersonal and communication skills - Quickly mastered and used complex administrative systems and number crunching software - Conducting both qualitative and quantitative Market research - Team working towards different advertising campaigns and strategies, including projects involving FMCG product sales. - Developed excellent interpersonal and communication skills - Quickly mastered and used complex administrative systems and number crunching software



Multibase Investment Agency

• Sales Executie

  • 1995 - 1999

  - Company Founder (FMCG distributor) - Castle Beer distributor within the Nairobi area - Cold calling to arrange meetings with potential customers to prospect for new business - Creating and meeting sales targets - Growing company sales by 30- 45% per year - Client and supplier relationship building; - Researching the market and related products; - Company Founder (FMCG distributor) - Castle Beer distributor within the Nairobi area - Cold calling to arrange meetings with potential customers to prospect for new business - Creating and meeting sales targets - Growing company sales by 30- 45% per year - Client and supplier relationship building; - Researching the market and related products;



inTech Systems Ltd

• India
• Automation Machinery Manufacturing
• 100 - 200 Employee

• Junior Sales Executive

  • 1994 - 1995

  - Creating computer hardware and software sales leads -Visiting and communicating with all customer accounts on a weekly basis -Maintaining strong customer relationships through proactive communication -Prospecting for new business and closing sales with new accounts - Creating computer hardware and software sales leads -Visiting and communicating with all customer accounts on a weekly basis -Maintaining strong customer relationships through proactive communication -Prospecting for new business and closing sales with new accounts