Experience

Pure Planet

• Digital Service Advisor

  • Mar 2021 - Present



OVO Energy

• Customer Service Agent

  • Jun 2019 - Mar 2021



Apple

• Specialist

  • Jul 2017 - Jan 2019

  Providing world class service in the most admired company in the world. As a shop-floor Specalist it was my responsbilty to find the best solution for every customer; by indentifying an individual's passion to make the best reccomendations of the right products. Or by helping a customer to get more hands on with their products, teaching them new things that inspire them to do more and to keep coming back to Apple. All whilst staying true to the credo and community work ethic.



Propaganda

• Promoter

  • Nov 2016 - Jun 2017

  Online and face-to-face promotions of "Propaganda", a student club night with over 25,000 weekly attendees around the world. Other responsibilities include box-office sales, set-up of dance floor and cloak room sales.



Tone Radio

• Radio Presenter

  • Sep 2016 - Jun 2017

  I present a weekly talk-show called "The Geek Reel" with my co-host Lewis; where we discuss comic books, movies, and television shows, as well as playing popular independent music.I also guest host "The Alt Show", where I showcase alternative rock artists.



Pic PR

• PR and Marketing Intern

  • Mar 2017 - Apr 2017



Vodafone

• Sales Advisor

  • Aug 2016 - Oct 2016

  Part time position whilst studying at University full time.Here I was able to develop my skills in a new way; the constant business of the store I was based at meant that there were always customers to talk to, and I could develop my customer-service skills, rather than spend much of my time looking for customers in the first place. This role also opened me up to a "Help & Advice" role (rather than just sales), further expanding my ability to seek what a customer is looking for.



SWX Nightclub

• Bartender

  • Jul 2016 - Aug 2016



Sky

• Sales Advisor

  • Jun 2015 - Jun 2016

  This position allowed me to develop my social skills to a degree that I had never been pushed toward before; the positive pressure of sales targets and deadlines pushed me to actively go out and find business, not just passively wait around for it to come to me; I was able to strike up conversations with total strangers and almost instantly gain a rapport with them. I gained experience on how to ask the right questions in order to get the perfect outcome.



Wickes

• Customer Assistant

  • Feb 2015 - Jun 2015

  Part-time position alongside doing A-Levels full-time.Customer service and sales based role.Helping customers plan and order various DIY projects. Handling cash and deliveries.



Marks and Spencer

• Seasonal Cafe Customer Assistant

  • Nov 2014 - Jan 2015

  Part-time position alongside doing A-Levels full-time.Customer service orientated role, keeping a high standard of service and friendliness.



McDonald's

• Team Member

  • Jun 2014 - Nov 2014

  Part-time position alongside doing A-Levels full-time.Fast paced, customer facing environment. Handling cash and taking multiple orders at once.



Films at 59

• Runner

  • Jul 2012 - Aug 2012