Systems Administrator

• Feb 2011 - Present

Support Technician II

• Jul 2010 - Feb 2011

I was the primary on-site contact for all Technical Support for Palmer Holland. While with Intrust I was responsible for supporting all Workstations, Servers, Printers, and Networks. I was the primary on-site contact for all Technical Support for Palmer Holland. While with Intrust I was responsible for supporting all Workstations, Servers, Printers, and Networks.

Helpdesk Support Rep

• Oct 2008 - Jul 2010

Worked on the Help Desk team to support 20,000+ end users on a wide range of technical issues. Wrote knowledge base articles on specialized topics that the rest of the team could use. Trained new hires on phone etiquette's and troubleshooting processes. Worked on the Help Desk team to support 20,000+ end users on a wide range of technical issues. Wrote knowledge base articles on specialized topics that the rest of the team could use. Trained new hires on phone etiquette's and troubleshooting processes.

Office Manager / Lead Technician

• Nov 2003 - Oct 2008

I managed day to day Office operations, and all customer relations. Some of these interactions included taking and applying Accounts Receivables, managing the help desk and tech bench which included another employee. As the Lead technician I was responsible for all PC support in and out of the office. This included managing monthly contracts of small to medium sized business's in the area as well as putting on my sales hat to drum up new business where I could. I managed day to day Office operations, and all customer relations. Some of these interactions included taking and applying Accounts Receivables, managing the help desk and tech bench which included another employee. As the Lead technician I was responsible for all PC support in and out of the office. This included managing monthly contracts of small to medium sized business's in the area as well as putting on my sales hat to drum up new business where I could.