Experience

ICES Education

• United States
• Education Administration Programs
• 1 - 100 Employee

• Site Director

  • Aug 2019 - Present

  Oversee site operations involving delivery of educational programming to elementary school students. Supervise and mentor seven program staff members. Lead planning and execution of special and fundraising events. Design marketing materials and recruit new students. Manage operating budget, review transactions, and authorize expenditures. Create lesson plans aligned with program curriculum and learning objectives. Evaluate program quality and efficiency and recommend improvements. Produce attendance, marketing, and staff performance reports. Show less



China Palace

• United Kingdom
• 1 - 100 Employee

• Operations Manager

  • Jun 2015 - Aug 2019

  Directed essential day-to-day restaurant operations. Recruited and interviewed all front-of-house and kitchen staff. Managed, trained, developed, and evaluated 18 staff including servers, hosts, prep cooks, kitchen managers, and dishwashers. Launched marketing campaigns and planned promotions. Managed operations budget consistent with company goals. Produced schedule based on staffing needs, labor costs, and availability. Analyzed financial performance indicators including gross profit margin and net profit. Inventoried and ordered food and supplies. Developed policies and procedures for efficient operations. Show less



Denny's

• Restaurants

• Server

  • Jan 2013 - Mar 2015

  Integral in creating outstanding customer experience. Advised customers of promotions and best-selling items. Resolved service and food quality issues. Discerned customer preferences and offered recommendations. Processed cash and credit payments. Informed customers of product ingredients and preparation. Adhered to safety and sanitation protocols. Integral in creating outstanding customer experience. Advised customers of promotions and best-selling items. Resolved service and food quality issues. Discerned customer preferences and offered recommendations. Processed cash and credit payments. Informed customers of product ingredients and preparation. Adhered to safety and sanitation protocols.