Experience

Hinge

• United States
• Software Development
• 200 - 300 Employee

• CRM Manager - Braze

  • Aug 2023 - Present

  New York, United States



Braze

• United States
• Software Development
• 700 & Above Employee

• Support Engagement Lead

  • Feb 2021 - Sep 2022

  New York, United States - Provided white-glove support for the company’s largest clients: 5 Fortune 500 companies (3 in the top 50) - As one of the company's first SEL’s, helped hire, mentor, and build out a productized premium support service - Presented personalized client kick-offs, weekly check-ins and quarterly technical reports - Deeply understood client backend framework and partnerships, providing valuable insight to debug issues - Worked cross-departmentally daily with Account, Incident… Show more - Provided white-glove support for the company’s largest clients: 5 Fortune 500 companies (3 in the top 50) - As one of the company's first SEL’s, helped hire, mentor, and build out a productized premium support service - Presented personalized client kick-offs, weekly check-ins and quarterly technical reports - Deeply understood client backend framework and partnerships, providing valuable insight to debug issues - Worked cross-departmentally daily with Account, Incident Management, Product and Engineering teams

• Technical Support Specialist

  • Dec 2019 - Feb 2021

  Greater New York City Area - Owned, prioritized, and built response plans for upwards of 30 simultaneous complex support issues - Created knowledge articles, documentation, and processes to optimize personal and team workflows - Debugged issues related to REST APIs, Web & Mobile SDKs, data processing, webhooks, messaging channels, conditional audience targeting, dozens of partner integrations, and general use of the platform - On-call product expert for internal teams to answer any technical or strategic… Show more - Owned, prioritized, and built response plans for upwards of 30 simultaneous complex support issues - Created knowledge articles, documentation, and processes to optimize personal and team workflows - Debugged issues related to REST APIs, Web & Mobile SDKs, data processing, webhooks, messaging channels, conditional audience targeting, dozens of partner integrations, and general use of the platform - On-call product expert for internal teams to answer any technical or strategic questions



Firehose Project

• United States
• E-Learning Providers

• Student

  • Mar 2017 - Mar 2018

  Washington D.C. Metro Area Developed algorithms, designed complex data structures, and learned fundamental computer science principles while building a portfolio of advanced web applications that work with APIs, user authentication, advanced database relationships, video streaming, and more. Primarily Ruby on Rails, Javascript, and React.js



Sellsy

• France
• Software Development
• 100 - 200 Employee

• Business Development Manager

  • Aug 2014 - Jan 2015

  Greater New York City Area - Tracked prospects through the sales pipeline - Made dozens of calls daily to prospective clients - Received and dealt with support emails as well as incoming calls - Understood, reported, and resolved customer issues. - Gave several personalized product demos daily - Ran weekly informational webinars - Built partnerships between Sellsy and other companies in order to integrate and further improve our offering. - Identified, researched and explored new market opportunities… Show more - Tracked prospects through the sales pipeline - Made dozens of calls daily to prospective clients - Received and dealt with support emails as well as incoming calls - Understood, reported, and resolved customer issues. - Gave several personalized product demos daily - Ran weekly informational webinars - Built partnerships between Sellsy and other companies in order to integrate and further improve our offering. - Identified, researched and explored new market opportunities - Attended national trade shows - Identified and made improvements to the product - Oversaw and contributed to the translation of the product from French to English Show less



Store Vantage

• United States
• Technology, Information and Internet

• Account Manager

  • 2012 - 2013

  San Francisco Bay Area - Managed account information and relationships with several hundred daily users - Independently attended and coordinated several national trade shows - Worked with new and potential customers to understand their business, set up their account and walk them through the product with great detail - Compiled potential customer information for future outreach - Worked closely with the COO and CEO on developing and implementing new sales techniques - Lead customer service for 2013;… Show more - Managed account information and relationships with several hundred daily users - Independently attended and coordinated several national trade shows - Worked with new and potential customers to understand their business, set up their account and walk them through the product with great detail - Compiled potential customer information for future outreach - Worked closely with the COO and CEO on developing and implementing new sales techniques - Lead customer service for 2013; represented the company by handling all incoming calls and support emails, immediately dealing with issues presented as well as several other support projects -simultaneously -Identified, tracked and reported bugs with new version releases - Coordinated and relayed customer issues and concerns with the tech team and company executives - Reported, tracked and followed up customer quires with Zoho CRM Show less



Santa.com

• Marketing Associate

  • 2011 - 2012

  San Francisco Bay Area - Partnered with Santa’s development team to define and execute Santa's SEO strategy - Defined and drove content strategy by creating original web and blog content - Organized and led focus groups; turning the data from which into actionable product plans - Created and iterated upon web and email marketing campaigns - Worked with Santa’s CMO to build business development and financing decks - Complied and analyzed market data to create competitor analyses used to develop Santa’s… Show more - Partnered with Santa’s development team to define and execute Santa's SEO strategy - Defined and drove content strategy by creating original web and blog content - Organized and led focus groups; turning the data from which into actionable product plans - Created and iterated upon web and email marketing campaigns - Worked with Santa’s CMO to build business development and financing decks - Complied and analyzed market data to create competitor analyses used to develop Santa’s marketing strategies - Customer service lead during Q3-2012; answered phone calls and emails, complied customer concerns and relayed them to the company Show less