Experience

Agency Revolution

• United States
• Software Development
• 1 - 100 Employee

• Integration Specialist

  • Mar 2023 - Present

  Technical expertise, strong communication skills, and critical thinking to support team members and clients regularly. With a goal of taking complex technical concepts and situations and making them easier to understand.Fielding tech-related questions is a large part of this role and can include aiding with code execution (primarily CSS and Javascript), researching and implementing solutions for technical issues that may arise, and escalating issues.Assisting the Production Team with handling blog imports, setting up redirects, and launching client websites.Evaluating any new plugins requested by the client. This includes researching the plugin to ensure there are no security vulnerabilities, that it is highly rated and regularly updated, that it will more than likely work within Forge, and that it will be a quality solution for the client’s needs. Performing site maintenance across a multitude of websites using our existing tools. This includes plugin updates, theme updates, security monitoring, uptime monitoring, and spam optimization.Advancing the technology, design, and value of our core Forge product. This includes adding features and updating the design and underlying technology to both Forge Features and Forge Dashboard. Show less

• Client Experience Manager

  • Jul 2022 - Mar 2023

  Responsible for driving the long-term success, happiness, and overall experience of each client. Client advocacy, education and coordination, setting expectations, and ensuring all client requests and questions are handled as expected are core responsibilities.Exceptional communication skills to ensure that the right people are doing the right thing at the right time. While also promoting AR's exceptional reputation by delivering the highest quality experience for our clients as they continue to expand.Answer questions, make basic website and marketing automation system updates, integrate websites with other systems, and provide guidance related to clients’ website, marketing automation, and digital marketing efforts. As well as interpreting a client’s wants/needs while organizing all the information we receive from the client. Show less



Safelite

• United States
• Retail
• 700 & Above Employee

• Auto Glass Technician

  • Mar 2021 - Jun 2022

  Replace & repair vehicle glass with a focus on Safelite's installation standards. Recalibrate vehicle safety systems utilizing Safelite tools, materials, and processes. Demonstrate proficiency in Safelite's tools and technologies. Offer additional products and services to customers. Safely and professionally operate a company vehicle to and from customer sites throughout the workday Strict time management and route planning with assigned job duties on a day-to-day basis. Replace & repair vehicle glass with a focus on Safelite's installation standards. Recalibrate vehicle safety systems utilizing Safelite tools, materials, and processes. Demonstrate proficiency in Safelite's tools and technologies. Offer additional products and services to customers. Safely and professionally operate a company vehicle to and from customer sites throughout the workday Strict time management and route planning with assigned job duties on a day-to-day basis.



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Bakery Market Manager

  • Jun 2018 - Apr 2020

  Support the development of a bakery market which consists of 10 cafes that deliver consistent gold standard operations, including delivering gold standard product quality with mastery and efficiency, building high performing teams by establishing and executing succession plans to support future growth and development, and creating a culture of Bakery Mastery through product cuttings, superior merchandising, validation and feedback.o Direct extension of district manager through a supporting role.o Manage P&L while following company metrics of 3% sales growth, 65% turnover, 4% Café Health.o Relationship building and bridging the gap with operators to create a successful business strategy.o 24/7 availability with having to connect with night shift bakery employees and daytime café management. o Recruit and staff for store openings, existing locations and to manage labor percentages while scheduling proper resources to multiple locations to meet customer demands.o Educate and interact with all guests, hourly associates, management, and regional leadership, through daily discussion points, conference calls, meetings, and traveling for conference meetings throughout the district. Support and Interactions between Virginia, DC, and PA markets Show less

• Bakery Market Supervisor

  • Feb 2015 - Jun 2018

  Manage bakery operations of eight cafe locations throughout Southeast market. Collaborate with Bakery Teams and General/District Managers to ensure continuous improvement. Maintain a constant focus on customer satisfaction, overall cafe production/sales, employee well-being, food safety and product availability.o Serve as an extension of Bakery Market Manager with sole responsibility of 3rd shift bakery operations o Maintain strict adherence to crucial production procedures, standards and timelineso Perform store operation audits and employee certification evaluationso Interview, onboard and perform procedural bakery training for new hires (market wide)o Cultivate employee engagement in a fast-paced, robust environment Show less

• Night Baker & Night Baker Trainer

  • May 2012 - Feb 2015