Experience

The Net Global

• Lebanon
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Clinical & Pharma Operations Manager

  • Mar 2022 - Present



Lifetime stories sarl

• Jounieh

• Owner

  • Aug 2016 - Present

  Photography . Event planning Photography . Event planning



Crumble Confections

• Lebanon
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Mar 2021 - Dec 2021

  • Responsible for the dispatch and domestic process • Managing the warehousing and storage • Supervising the export operations • Controlling the office and departmental requests • Reporting to the GM • Responsible for the dispatch and domestic process • Managing the warehousing and storage • Supervising the export operations • Controlling the office and departmental requests • Reporting to the GM



The Net Global

• Lebanon
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• • Aug 2015 - May 2020

  • Leading a team of 4 people• Responsible, alongside the regional operations manager, for the clinical trial business in 19 countries• Supervising the regional desk in Dubai – DWC and the local offices in Beirut and Amman• Assisting the regional operations manager in developing the Clinical Trials logistics business in the region• Providing job-specific training to new and existing staff • Leading and empowering the team in order to maximize customer, employee satisfaction and team productivity• Focusing on customers’ needs and potential service issues• Constant contact with Networks and direct coordination with the local sites: Hospitals – Laboratories – Medical departments in local universities• Coordinating with concerned departments to ensure jobs are handled as per company’s procedures, KPI’s and agent instructions• Conducting reports and yearly Team appraisals, as requested• Controlling monthly billings, as outlined by Finance • Client visits, sales calls, travels, as required Show less

• • Jul 2013 - Jul 2015

  • Maintained daily coordination and communication with agents, local sites, suppliers and overseas clients• Handled all cargo operations (Import and Export)• Followed workflow procedures to ensure maximum customer service efficiency• Treated daily orders with the concerned operations officer (Collections and deliveries, non-conformity in shipments, labelling and packing, documents…)• Coordinating with operation officer to ensure all special services jobs are handled as per internal procedures and agent instructions• Controlled cargo and special services supplies• Checked billed files on System• Monitored all office expenditures and courier operations Show less

• • May 2011 - Jun 2013

  • Handled daily freight movements and special services jobs from start to finish• Liaised with the concerned department, site or customer to ensure correct collection or delivery of orders and made bookings with airlines• Updated agents and clients on jobs’ statuses• Performed daily data entry and invoicing• Calculated and negotiated freight quotations and rates• Checked related office supplies and ordered new stock, if required

• • Jun 2010 - Apr 2011

  • Prepared courier shipments for export as per appropriate procedures• Followed and completed all necessary documentation and steps to ensure safe and correct uplift• Coordinated with dispatch and CS departments to resolve all discrepancies and pending courier shipments• Handled system data entry and manifesting of all courier exports• Filed billing files, clearance reports and export manifests, after issuance and finalization, as per agreed process



RESTAURANT AL BALAD

• France
• Restaurants
• 1 - 100 Employee

• • Apr 2009 - Dec 2012

  • Assisted and coached subordinates • Closing shifts • Handled daily end of day, cash flow, inventories, maintenance and checklists reports• Responsible of the staff schedule, staff appraisals• Respected strategies such as the guest driven strategies

• • Sep 2005 - Mar 2009

  • Served guests • Handled cash matters and wrote checklists• Executed upselling techniques• Solved guests’ discomforts and claims