Joseph Dlouhy

Systems Engineer at Dancrai
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Contact Information
us****@****om
(386) 825-5501
Location
AU
Languages
  • English Native or bilingual proficiency

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5.0

/5.0
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Larry E. Bruner II

I personally had knowledge of Joseph’s performance as a field service technician and systems administrator. His performance and knowledge exceeded my expectations and led to selecting him as the Biometrics Help Desk (HD) lead in Iraq. Joseph was responsible for supervising five direct reports and HD operations supporting 28 manned sites and 47 unmanned sites in Iraq. Joseph was a valuable asset to our organization, worked well with others, and needed little to no supervision in the execution of his duties. He worked well under pressure and got the job done. I would happily re-employ Joseph and highly recommend him for employment. He would make a great asset to any organization.

Greg Morgan

Joseph is a great person to work for or with. Always very knowledgable.

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Credentials

  • Cisco Certified Network Associate (CCNA)
    Cisco
  • CompTIA Security +
    CompTIA
  • Microsoft Certified Professional (MCP)
    Microsoft
  • Microsoft Certified Systems Administrator (MCSA)
    Microsoft

Experience

  • Dancrai
    • Australia
    • Information Technology & Services
    • 1 - 100 Employee
    • Systems Engineer
      • May 2018 - Present

      Managed Services Systems Engineer. Dancrai / Crosspoint Telecom is an Australian IT Services firm specialising in the design, building, and support of IT&T systems. Managed Services Systems Engineer. Dancrai / Crosspoint Telecom is an Australian IT Services firm specialising in the design, building, and support of IT&T systems.

  • Information Technology
    • IT Services and IT Consulting
    • IT Professional seeking System Administrator & IT Support Opportunities
      • Feb 2018 - Apr 2018

      Pursuing opportunities in System Administrator, IT Support, Technical Support Specialist, and related fields. Military Veteran and IT Professional. Looking to bring extensive capabilities, work ethic, and strong focus on customer service to role. Pursuing opportunities in System Administrator, IT Support, Technical Support Specialist, and related fields. Military Veteran and IT Professional. Looking to bring extensive capabilities, work ethic, and strong focus on customer service to role.

  • Samsung Australia
    • Australia
    • Computers and Electronics Manufacturing
    • 300 - 400 Employee
    • Senior Systems Administrator / Assistant Manager
      • May 2017 - Nov 2017

      For more than 40 years, the name Samsung has been at the forefront of innovation. Samsung's discoveries, inventions and breakthrough products have helped shaped the history of digital evolution. Today, Samsung is a global leader in technology, opening new possibilities for people everywhere. Management of national IT support center supporting over 1000 users, coordination and delegation of team on daily taks and projects. System and Network Administration, Escalation for level 1 staff and KPI reporting. Maintainance of IT systems, including forecasting, planning, purchasing and managing IT assets and supplies. Maintaining various servers, networks, proxy, and firewalls. As well as Maintaining international, interstate and internal network lines.

    • IT Professional seeking System Administrator & IT Support Opportunities
      • Jan 2017 - Mar 2017

      Pursuing opportunities in System Administrator, IT Support, Technical Support Specialist, and related fields. Military Veteran and IT Professional looking to bring extensive capabilities, work ethic and strong focus on customer service to role. Pursuing opportunities in System Administrator, IT Support, Technical Support Specialist, and related fields. Military Veteran and IT Professional looking to bring extensive capabilities, work ethic and strong focus on customer service to role.

  • Penske Transportation Group International (PTGI) [formerly MTU Detroit Diesel Australia]
    • Client and Mobility Specialist / Systems Administrator
      • Jun 2013 - Dec 2016

      Providing Level 3 technical support services for Servers, Network, Client and Mobile platforms, including Software and Device management, End Point Security, Reporting, and Hardware. Responsible for the identification and resolution of server, network, software and hardware issues, upgrades, and general maintenance of servers, laptops, mobile devices, and peripherals. Duties also include; various projects related to investigation and implementation of new hardware, software, or processes. general systems and database operations, Identification of inefficient procedures or processes, data storage, maintenance, and documentation.

  • Peoplekey
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Engineer
      • Apr 2012 - Nov 2012

      PeopleKey is a manufacturer and supplier of biometric devices used for Time & Attendance data recording and Access Control.  Technical Support Engineer for Systems, Networks and Biometric technologies.  Duties included; Ongoing support to products, solving product and IT system related problems, On-site repairs of electronic products, software/firmware upgrades, performing IT network and server related fault-finding, and to prepare all stock with firmware/hardware upgrades for sales and installations  Performing Help Desk support, offering advice and training to customers. Solving technical problems via phone or remote access. Responding to and facilitating sales enquiries.  Perform system upgrades on customer Servers/PCs, Repair all faulty returned stock, also required to do some incidental component level repairs or modifications.  To support additional projects relating to I.T., Development, Systems or peripheral disciplines as required.

  • SAIC
    • Defense and Space Manufacturing
    • 1 - 100 Employee
    • Systems Administrator VI
      • Jan 2008 - Dec 2011

       Provided technical support services for servers, clients and biometrics platforms, including planning, operation, optimization, security administration, maintenance, and network management on a 24/7 rotating basis  Responsible for the identification and resolution of server, network, software and hardware issues, upgrades, and general maintenance of laptops, servers and peripherals  Windows Server Build and Troubleshooting, manual installs as well as image/recovery installs. To include all application & services configuration. On various Windows operating systems to include Server 2008  Duties also included general systems and database operations, data storage, administration, maintenance, documentation, reporting and Identification of inefficient procedures or processes  Onsite technical support and troubleshooting, customer training, inter-organisation coordination  Promotions during this period to: Site Lead, Regional Lead and Help Desk Support Operations Lead. Additional duties included: Help Desk Support Operations Lead: • Led Help Desk centre which supported twenty eight technician sites, and all customer support needs nationwide, conducting identification of root cause and resolution of all priority incidents • Led five personnel directing task and time management, producing reports and adhering to ITIL • Responsible for administration and operational support of thirty servers, and database replication to both local and external nodes • Developed technical documentation and procedural overviews for distribution to support technicians and customers, and implemented Microsoft best practices and configuration management

  • Apogen Technologies (QinetiQ North America)
    • Field Service Representative
      • Jun 2006 - Dec 2007

       Installation and configuration of 300+ Radio Frequency Jamming systems onto military vehicles  Trained over seventy five users on system operation, tactics, techniques and procedures (TTPs)  Onsite technical support and troubleshooting; including output signal analysing, repair and software installation  Several months as Site lead for Forward Operations Base (FOB) supporting seven US Military Units and sixty systems • Coordinated system installations, provided daily service and maintenance for supported units • Coordinated with support hub for equipment shipment and maintained daily status reports

  • Apogen Technologies (Formerly OSEC)
    • Technical Support Specialist
      • Mar 2004 - Jun 2006

      Trainer / Technical Support Specialist  Provided on-site training for over two hundred service members on communication and situations awareness systems  Onsite installations, troubleshooting and support for systems, on call 24/7  Lab testing of Beta release software  Supported dozens of field training exercises for US Military units at multiple off sites  Real world practical application using hands on training with DACT hardware simulating combat situations Test Support Specialist  Tested the ability of inter-connected systems and hardware to operate together effectively between multiple architectures, and to assess the current capabilities of tested systems and hardware  Constructed numerous test case scenarios and captured data of test results  Hardware setup of more than thirty terminals and configuration of entire network architectures for testing, utilizing Windows, Solaris and Linux operating systems  Provided feedback to the manufacturers/programmers to correct issues and critical errors as subject matter expert, created technical documents Onsite Support Specialist  Experimental equipment capabilities and readiness testing and data collection  Setup, configuration and troubleshooting of forty Iridium handsets  Evaluation and testing of wide area network router configurations to assess security vulnerabilities  Presented analysis and solutions to vulnerability issues, and reconfigured hardware to secure all potential issues

  • United States Marine Corps
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Computer Systems Specialist
      • Feb 2000 - Feb 2004

      Non Commissioned Officer (NCO) 2542 (Communications Centre Operator) 4066 (Computer Systems Specialist) 0656 (Tactical Data Network Specialist) Clearance: DoD Secret Non Commissioned Officer (NCO) 2542 (Communications Centre Operator) 4066 (Computer Systems Specialist) 0656 (Tactical Data Network Specialist) Clearance: DoD Secret

Education

  • Cisco Networking Academy (Northern Sydney Institute - Meadowbank BDU)
    Advanced Diploma of Network Security, Information Technology, Networking, Security
    2013 - 2013
  • Cisco Networking Academy (Northern Sydney Institute - Meadowbank BDU)
    Information Technology, Networking
    2012 - 2012
  • CED Solutions (Marietta, GA. USA)
    IT Certification, Information Technology
    2003 - 2003
  • Marine Corps Communication-Electronics School (MCCES)
    Computer and Information Sciences and Support Services
    2000 - 2000

Community

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