Sr Implementation Manager

• Nov 2022 - Present

Leads the licensing and operational transition for acquisitions and dispositions. Manages outside counsel for change of ownership, management, licensure, permitting and third party payor transitions for communities. Manages company implementations, projects and improvement efforts. Designs process and organizational infrastructure for key transformation efforts. Advises leadership in their change management efforts. Leads the licensing and operational transition for acquisitions and dispositions. Manages outside counsel for change of ownership, management, licensure, permitting and third party payor transitions for communities. Manages company implementations, projects and improvement efforts. Designs process and organizational infrastructure for key transformation efforts. Advises leadership in their change management efforts.

Principal IS Project Manager

• Aug 2019 - Nov 2022

Leads major IT and operations initiatives including Epic and third-party applications, software development, hardware deployment, integrations, machine learning models, interfaces, and HI via cloud-based solutions. Partners and leads large 100+ teams for physician, clinical and operations efforts with primarily large data-driven IT solutions for both ROI and quality improvement initiatives. Accomplishments: 1. Directed technical build and operational workflow development for a covid-19 vaccine credential mobile app; 2. Led the development and implementation of an insurance coverage prediction model integrated with Epic for registration staff; 3. Managed development and technology implementation for patient questionnaires with hundreds of Apple iPad deployments to 100s of sites. 4. Led the development and implementation of a custom reimbursement improvement and Chargemaster (CDM) solution to 6 states and 1,000s of end users. 5. Led the development and implementation of a new patient payment platform to 6 states, hundreds of end users, and millions of patients. Show less

Program Manager

• Apr 2018 - Aug 2019

Directs large 100+ interdisciplinary teams through change management and operational transitions for acquisitions and dispositions. Embeds operating expectations and shared values from key leaders to execute a playbook for transformation based on a custom blend of Prosci ADKAR model and Lean Sigma methodology. Manages all due diligence and pre-close, closing and post-close tasks and responsibilities for operations involved in acquisitions and dispositions. Develops and controls the transition budget process and ongoing invoice management. Develops and manages the project schedules and budgets for all post-close projects including IT system integration, operational programming, and lender required capital repairs. Facilitates team-based performance improvement projects as well as IT rollouts and capital investments for the larger portfolio of products. Develops best practice for transitions as well as manages the organizational knowledge database (lessons learned) for continuous quality improvement. Mentored project managers and coached leaders on best practice and individual development. Accomplishments: 1. Completed 130 operational transitions: 117 acquisitions and 13 dispositions of assisted living, independent living and memory care centers across 28 states. 2. Completed implementation of a kiosk-based, care delivery system to 40 centers across the US. 3. Supported the implementation of an e-MAR system to over 80 centers across the US. Show less

Senior Planner

• Aug 2017 - Apr 2018

Consulted executives, physician leaders and operations directors on decisions for best use of capital for all medical spaces including operating rooms, medical offices, pharmacy, and labs for Oregon and Southern Washington. Utilized big datasets in a data warehouse environment to create advanced statistical models and demand studies. Presented market assessments and consulted on capital expenditures. Consulted on where to build or consolidate service locations and product offerings. Managed the economic model for asset utilization and consulted senior business leaders on capital projects and market analysis. Accomplishments: 1. Designed and implemented a rehabilitation (physical, occupational and speech) economic model for capital purposes. 2. Designed and implemented a virtual vs in-person statistical model to support increases in telemedicine and remote services. Show less

Director of Project Management

• Nov 2014 - May 2016

Managed large 50+ member multi-disciplinary teams in creating operations process and policy for a thriving start-up. Led all company-wide change management, process standardization, quality improvement, strategic planning and project management of clinical, quality, operations, sales, finance, accounting, IT and HR infrastructure changes and system deployments. Led the roll out of clinical systems, enterprise resource planning, and sales systems. Provided procurement and development services, project management protocols, organizational knowledge archives and clinical product standards. Managed IT department and regional staff. Accomplishments: 1. Led the leadership team through mission and vision creation, company roadmap and change management 2. Developed and executed rapid deployment of an enterprise and clinical application system to 26 facilities in 13 states on time and 10% under budget. 3. Directed the brand redesign and development of 27 public websites, including SEO and SEM campaigns; doubling lead generation. 4. Led the integration of multiple facility acquisitions in three states with estimated revenues of $10 million. 5. Implemented a Travel and Expense solution to 25 regional travelers. Show less

• Mar 2012 - Oct 2014

Directed clinical and operation project improvement in a matrix organization with 500 nursing facilities and rehab centers. Directed and created market analysis for all merger and acquisition activity including new construction. Consulted on market forces and change management issues regarding clinical product development and clinical quality improvement. Managed the data modeling and automation of a data warehouse environment to create advanced statistical models and demand studies. Presented market assessments and consulted on capital expenditures. Directed clinical information system rollouts and business planning trainings at every level of the company. Consulted on lean and six sigma projects. Supported the bundled payment and accountable care (ACO) activities.Accomplishments:1. Completed 5 new construction and 11 real estate acquisitions with $200 million in annual revenue.2. Created cost savings through Lean methodologies by $150,000 annually3. Developed high-risk patient flagging and planned interventions. Show less

• Sep 2010 - Feb 2012

Led the business planning process for operators and sales directors. Advised on real estate opportunities, mergers and acquisitions, product deployment and program implementations. Directed and managed national contracts with hospital referral network connections through Curaspan and Allscripts. Managed a team of decision support analysts.

• Apr 2008 - Aug 2010

Led the development, construction and clinical program management of 70 rehabilitation units, $150+ million in annual revenue. Managed a capital budget of $10 million for clinical product deployment and expansion, and managed construction directors. Conducted sales for product launches, clinical niche development and hospital alignment. Aligned physicians with nursing centers through both contracts and local councils. Hired nursing unit managers to lead product in market. Managed decision support and analysis related to market data, opportunities and hospital DRG data.Accomplishments:1. Doubled the size and revenue of rehab product line in over 20 states in two years (35 to 70 facilities)2. Successfully managed a $10 million renovation budget with a 28% margin of return.3. Developed a multi-level and multi-departmental business planning process for operators and sales directors.4. Reduced costs for our largest referral network by 36%. Show less

• Jun 2007 - Mar 2008

Identified new real estate opportunities in attractive, underserved and untapped markets and assisted in their purchase negotiations. Consulted regional and center level managers in business/sales plan development for 200+ SNFs. Led Lean Sigma projects in the sales and intake processes. Trained hundreds of employees in business planning, and various information technology implementations.

• Jun 2006 - May 2007

Completed a one-year operations residency in hospitals, nursing facilities, assisted living, home health and rehab centers. Lead improvement projects with senior leaders in Brand Management and Sales & Marketing.Accomplishments:1. Lead a lean sigma project that successfully increased the output of benefit verifications in a centralized intake office by 25% with no additional time or cost to the organization.2. Lead a process re-engineering project that reduced the paper and printing costs of the admission paperwork by approximately 50%. Show less