Experience

eNGINE

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Business Analyst

  • Aug 2022 - Present

  Serve as liaison between the business community and the IT organization in order to provide technical solutions to meet user needs and align technology solutions with business strategies Define requirements for Microsoft D365 customizations of workflows within D365 Sales & Marketing Define requirements for Vector Security systems Define requirements for nature of the reports and their configurations as move towards PowerBI Define and document requirements to integrations with other internal and external 3rd party systems/plugins Requirements definition and documentation as move towards Azure data lake reporting Write test cases Test systems prior to implementation



PITT OHIO

• United States
• Truck Transportation
• 500 - 600 Employee

• Business System Analyst 2

  • Oct 2019 - Aug 2022

  Serve as liaison between the business community and the IT organization in order to provide technical solutions to meet user needs and align technology solutions with business strategies Utilization of agile and waterfall methodologies of the SDLCAct as the Scrum Master for Agile projects utilizing Azure DevOps Manage project timelines to ensure on-time and on-budget deliveryGather system requirements from business stakeholdersConvert ambiguous, high-level requirements into detailed requirementsDevelopment of robust system requirement documentation Gather and analyze data in support of business cases, proposed projects, and systems requirementsDevelopment of test cases for SIT and UATReview and analyze the effectiveness and efficiency of existing systems in order to develop strategies for improving or further leveraging these systemsConduct research on software and hardware products to justify recommendations and support purchasing effortsPerform analysis of complex business operations to identify strengths and weaknesses in order to determine opportunities to automate processes and functionsPerform in-depth business process redesign and documentation as needed for new technologyCoordinate agreements and commitments by facilitating communication between business functional area(s) and IT from initial requirements to final implementationCoordinate system design proposals and determine buy versus build decisionsPrepare and deliver reportsMentor and train co-workers Utilize MS SQL Server and MySQL to perform queries and analysis Act as the MS Dynamics 365 SME, developer, and primary support

• Implementation Engineer/Project Coordinator

  • Oct 2015 - Sep 2019



Celerity IT - Highmark

• Pittsburgh

• Project Manager

  • Jan 2015 - Jun 2015

  Created a project plan to track the multiple tasks required by each team member in order to successfully complete the project from beginning to end Created individual spreadsheets to track progress of completion on each portion of the project Serve as liaison between the QHP Team and the Business Owners Complete the 2016 OPM Application for the Multi-State Plan Program Analysis of the Business Owners responsible for answering the 2015 OPM Application questions in comparison to who should be responsible for answering the 2016 OPM Application questions Analysis of the 2016 OPM Application questions in comparison to the 2015 OPM Application questions in order to determine which questions are new, revised or identical to the previous year Gather 2016 OPM Application answers from Business Owners to questions that were new and/or revised from the previous year Data entry for the 2016 OPM Application answers into the 2016 OPM Application at OPM.Gov Identify gaps in relation to which Business Owners are responsible for providing 2016 Attestations in comparison to 2015 Attestations Data entry for the secondary OPM templates Data entry for the SERFF templates provided by CMS based on information from 2015 and new information from Business Owners Implemented a partner structure to eliminate single point of failure on any specific portion of the project Train co-workers on the proper way to fill out the SERFF templates provided by CMS Schedule biweekly status meetings to review the status of the project with the team to determine the best course of action Administer 1-on-1 meetings with each member of the team to review progress, go over areas to improve and gather feedback on how to improve working relationships with each other Provide Celerity with up-to-date status of how each member of the team is progressing and the overall status of the progress of the project Create and maintain client relationships



e-STAFF Consulting Group, Inc. - Matthews International

• Pittsburgh

• Project Manager/Business Analyst

  • Jul 2014 - Jan 2015

  Serve as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs and align technology solutions with business strategies Plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes Gather and analyze data in support of business cases, proposed projects, and systems requirements Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems Conduct research on software and hardware products to justify recommendations and support purchasing efforts Analysis of business partner’s complex operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions Perform in-depth business process redesign and documentation as needed for new technology Coordinate agreements and commitments by facilitating communication between business functional area(s) and IT from initial requirements to final implementation Has a strong understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise’s competitive edge Translates complex, high level business requirements into functional specifications for the IT organization and manages changes to such specifications. Educates the IT organization on the direction of the business Coordinate system design proposals and determine buy versus build decisions Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operati



eStaff Search Group

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Business Analyst - Requirements Lead

  • Sep 2013 - Mar 2014

  Completely overhaul how the client writes system requirement documentation that are concise yet precise Utilization of agile (iterative) and waterfall methodologies of the SDLC Collaborate with the Business Analysts, Project Managers, Development and QA to create documentation templates that are reusable, sustainable and easy to maintain once created Standardized the requirement documentation as to enable Development and QA to perform their jobs more efficiently Gather system requirements from business stakeholders Identify gaps in system design from current state to future state Perform impact analysis of new requirements to current systems based on the stakeholder’s needs Attend meetings with stakeholders to gather new requirements and answer pertinent questions in regards to their systems Author system requirement documentation Ad-hoc testing Train co-workers on the proper way to write system requirement documentation Collaborate with Development and QA teams to refine documentation Design wireframes in Axure based on stakeholder requirements Design fully functioning (excluding database integration) system prototypes in Axure to present to the stakeholders for signoff Modify current system pages through the use of Snagit and Axure in order to add or remove elements from a page Perform root-cause analysis on why bugs/defects are being reported to the Support team in order to prevent future issues Help with the on-boarding of new employees by providing them with materials that can reduce the learning curve of the Standard Operating Procedures (SOPs) Identify bugs/defects in the current systems and log them into Gemini (bug tracking system) Collaborate with upper management to develop a change control board process to help expedite the decision making process Designing the prototype and system requirement documentation for the new product client will be offering in 2014 Estimate man hours required to write/update requirement documentation and create/update prototy



SDLC Partners, L.P. - Highmark

• Pittsburgh

• Senior Business Technical Analyst

  • Jun 2012 - Sep 2013

  Development of Use Case and User Interface Design documentation Development of requirement documentation for eCommerce system Utilization of agile (scrum), agile (iterative) and waterfall methodologies of the SDLC Identify gaps in system design from current state to future state Perform impact analysis of new requirements to current systems Ad-hoc testing Gather system requirements from business stakeholders Author system requirement documentation Collaborate with technical and QA teams to refine documentation Tag and trace documentation for auditing and QA purposes Train co-workers on how to tag and trace documentation Train co-workers on the proper way to write system requirement documentation Implement government PPACA mandates into requirements for Health Care Reform Create and maintain client relationships



Quest Fore

• United States
• Advertising Services
• 1 - 100 Employee

• Manager, Client and Project Services

  • Aug 2011 - Apr 2012



OrderUp, a Groupon company

• Food & Beverages
• 1 - 100 Employee

• Director of Operations

  • Oct 2009 - Mar 2011