Experience

UCC Coffee UK and Ireland

• United Kingdom
• Food and Beverage Services
• 200 - 300 Employee

• Coffee Specialist and AST

  • Mar 2020 - Present

• Senior Trainer

  • Apr 2019 - Mar 2020

• Coffee trainer

  • Dec 2014 - Apr 2019



Solent University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Cafe/Bar supervisor

  • Aug 2014 - Nov 2014

  Managing the students union bar. Managing the students union bar.



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Cafe Customer Assistant

  • Sep 2008 - Jun 2014

  Confidently assisting and advising customers, with an immaculate service style. Maintaining shop floor standards whilst acknowledging the needs of customers and other colleagues. Offering the best service along with upselling quality products to customers in a very fast paced environment. Practical knowledge of HHT’s and CSSM for stock control within the café. Taking part in all stock takes for as long as I have been working in the café. Taking on responsibilities as the Coffee Corporal in the café which includes training new staff and offering help and advice to any members of staff and customers who need it. Taking on extra responsibility above my job role which includes attending Huddles in order to discuss with the management team the day to day activities and well-being of staff and the café. Using my leadership skills appropriately in order to look after and maintain the cafe working environment, especially when my Section Coordinators and Managers are not in. Show less