Experience

TalentEdge Recruitment Consultants™

• India
• Staffing and Recruiting
• 1 - 100 Employee

• Team Manager - Client Delivery

  • Jun 2013 - Present

  Taking care of end to end recruitment needs of the company both technical and non-technical requirements.Conducting the primary rounds of interviews, assessing candidates’ technical abilities and communication skills. Understanding the candidates’ expectations and future career goals.Entering records into the Recruitment ERP called Talentnow recruit, generating weekly reports, data management, data analysis, SLA Tracking.Schedule candidate interviews with Hiring Managers.Meeting existing clients and maintaining warm relations for further business.Regular Coordination with the candidate and Technical panel during interview at client location.Posting jobs on job portal, creating and managing database.Coordinating with Account Managers regarding the feedbacks of resume submission, interviews and placements.Involved in to the Business Development Process.



Smith Clinton Recruitment Consultants Pvt. Ltd.

• Manager-Client Delivery

  • Apr 2010 - May 2013

  Responsible for the entire recruitment life cycle. Independently handled job postings, candidate sourcing, coordinating interviews, rate/salary negotiations, and subsequent closures.Interacting with hiring managers to determine qualifications and requirements for their positions. Providing ongoing status reports as to recruiting pipeline, offers, accepts, new hires and forwarding hiring paperwork and coordinating new hire start date.Decision Making, Understand effective management behavior. Ensuring that the business functions smoothly for both employees and client.Coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organizations policies.Preparing Daily, Weekly and Monthly reports of the Deliverables and the performance of the team.Meeting existing clients and maintaining warm relations for further business.Follow up via call and e-mail with the clients/Account Managers for the feedback, handholding candidates until they join.Coordinating with Account Managers regarding the feedbacks of resume submission, interviews and placements.Involved in to the Business Development Process.Effective communicator, negotiator and coordinator skilled in managing effective relationships with all Clients.Goals driven professional delivering consistently superior results through effective leadership, communication, strategising, planning and execution.Achievements: Received Certificate for the Best Team Performance.



Juvenile Solutions Pvt Ltd

• Team Leader

  • May 2007 - Jul 2009

  To handle end to end recruitment & selection activities.Involved in training, monitoring of the trainee recruiters. Responsible for allocating the requirements, planning to the team members.Regular Interaction with the Clients for better understanding of the positions.Established strong track record in recruiting talent through various sources, to name some are- Headhunting, internet and social networking resources.Evaluating the performance of the team and helped them to minimize the gaps.Generating precise and comprehensive reports.Achievements: Recognition Received towards the dedication in the short spam of 2 months Appreciation received by the organization for setting up entire branch in Ahmedabad.



Orion Computech Pvt. Ltd.

• Technical Recruiter

  • Apr 2005 - May 2007

  Handling calls related to query of IT professionals requirements.Mailing Resumes (Summary Skills) of candidates to the Company.Provide suitable candidates to the company and arrange for the Interviews.Coordinate with the office located in New York.To keep the check on different Vacancies in Companies.Analyzing the metrics and providing proactive support and forecasting future business cycles for these processes. Direct interaction with Business Clients through Conference callsMonitoring the agents on daily basis, taking one on one session with them.Working closely with the values of the company Team Work, Integrity, Progressiveness and Performance.Keep a track of the project work done by the Candidates.Placing candidates in different organization at the end project.Coordinating between Candidates, Officials in New York and local officers.



Search World Wide

• Sr. Customer Care Executive.

  • Dec 2003 - Feb 2005

  Supervise a staff of customer service representatives and ensures that customers are satisfied by solving the queries within stipulated time.Provided timely, accurate, quality reception administrative service to clients and walk-in visitors Forwarding the unsolved complaints to concerned section and follow up for the same.Provided clients with presentations on the benefits and uses of products and servicesDevelop customer relations with Company, and locate the optimal service plans for each member. To handle the refresher training for the telesales on the areas of improvementResponsible for training need identification, analysis of this data, preparation of training calendar, training evaluation & measuring training. Effectiveness, retraining & feedback etc.Benchmarking the center on the following survey by the customers, Customer Advocacy Customer Satisfaction Politeness Understanding Needs Clear ExplanationsTo prepare daily summary of calls received and made to customers for keeping close track to their satisfaction index.Attending customer queries and complaints and follow-up action of the same.Explaining the features of Search Card to the customer and promote company sales.Mailing Daily Performance Report to the Management. Guiding Customer in Registration of Forms Online Achievements: Awarded “Star of the Month” for the best performance.



Hertz Rent a Car

• Sr. Customer Service Executive

  • Mar 1999 - Jul 2002

  Attended walk in customers with various queries and their grievances by solving their problem on phone also.Co-ordination with the branch office in India. Handle compete operation department of Ahmedabad.Constantly in touch with the customers for proper documentation and query solution.Handle allotment of Duty to Chauffer.Briefing agents about the targets to be generated for the month.Maintain the team's attendance and leave records. Attended walk in customers with various queries and their grievances by solving their problem on phone also.Co-ordination with the branch office in India. Handle compete operation department of Ahmedabad.Constantly in touch with the customers for proper documentation and query solution.Handle allotment of Duty to Chauffer.Briefing agents about the targets to be generated for the month.Maintain the team's attendance and leave records.