Joseph Crisswell

Senior Desktop Support Analyst at Zurn Industries, LLC
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Erie, Pennsylvania, United States, US
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • SAP Certification
    Pennsylvania State University

Experience

  • Zurn
    • United States
    • Wholesale Building Materials
    • 200 - 300 Employee
    • Senior Desktop Support Analyst
      • Feb 2015 - Present

      • Provide Tier II technical support for users of hardware & software for +5,000 user’s on-site and remote across a global organization across multiple domains utilizing DameWare and GoToAssist. • Track & resolve incidents & requests in Service Now incident management system in a timely manner to ensure problem ownership and promoting end-user satisfaction. • Assist with the administration of the Exchange Email Servers and Client Installations, including smart phones. • Serve as BOX cloud storage administrator for organization. • Manages users, computers and group policies in active directory to support operations and user creations. • Maintain and troubleshoot Motorola RF guns used in warehouse inventory system • Monitor backups and assist with backup tape system utilizing Backup Exec. • Provide support to the telecom/network team with network related hardware/software problems. • Perform other related duties and participate in special projects as assigned. Show less

  • Allegheny Health Network
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Computer Systems Analyst / IT Support
      • Sep 2013 - Aug 2014

      • Develop and maintain accurate and detailed training curriculum, trainings databases, and training materials based on office workflows and current vision of applications within scheduled time frame. • Provide training sessions for Allscripts EHR and GE Centricity applications to ensure mastery and proficiency of user skills. • Provide phone, remote and in person application support for all users and offices within the medical group offices using HEAT and KACE ticketing systems. • Perform troubleshooting and provide actions/support when needed for application questions or problems. • Work collaboratively with Help Desk to provide application, hardware and peripheral component installs for asset management, system operation and diagnostics. • Assist with test work plans to find errors and confirm program upgrades and hot fixes meet all workflow specifications. Show less

  • Sarah A. Reed Children's Center
    • Erie, Pennsylvania Area
    • PC Technician
      • Nov 2011 - Nov 2013

      • Answering and resolving technical support calls from local and remote end-users for windows desktop computers, printers, applications, and related technology via phone and desk side support across five locations. • Maintaining computer environment for 200+ Windows computer workstations, server rooms and Avaya VOIP phones. • Maintain Active Directory users and establish email accounts utilizing Exchange 2010 • Assisted with maintenance, installation, and support of Microsoft Windows 2003, 2008 and 2008 R2 Server environments. • Create and maintain network shares for various departments utilizing NTFS permissions • Providing network support, ensuring connectivity, and addressing network related issues. • Assisting in relocation of computer hardware within agency facilities. • Provide computer training for new employees during monthly orientation. Show less

  • Gannon University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Junior PC/AV Technician
      • Jul 2010 - Nov 2011

      • Assist staff with technical support of Dell desktop computers, applications, and related technology utilizing Web Help Desk ticketing software. • Support and maintain general maintenance on HP printer equipment. • Troubleshoot audio/visual technology in classrooms and labs and provide technical support for all events, meetings and seminars. While preparing and demonstrating all A/V media support technologies. • Utilize LanDesk software for mass deployment of classrooms computers and per user installations. Show less

  • Best Buy Geek Squad
    • Erie, Pennsylvania Area
    • Geek Squad Counter Intelligence Agent
      • Jun 2010 - Nov 2011

      • Diagnose issues with customer hardware and software using company approved tools. • Facilitate the complete solution of product sales, upgrades, installations and services in the store. • Guide customers on the operation of their products and services. • Provide initial contact with clients and check in products for service • Diagnose issues with customer hardware and software using company approved tools. • Facilitate the complete solution of product sales, upgrades, installations and services in the store. • Guide customers on the operation of their products and services. • Provide initial contact with clients and check in products for service

Education

  • Penn State University
    Bachelor's degree, Management Information Systems and Services
    2007 - 2010
  • Pittsburgh Technical College
    Bachelor of Science (B.S.), Network and System Administration/Administrator
    2005 - 2007

Community

You need to have a working account to view this content. Click here to join now