Experience

Nyle Systems, LLC

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Shipping and Receiving Manager

  • Sep 2022 - Present



Bouchard Cleaning Svc

• United States
• Retail Office Equipment

• Project Manager

  • Aug 2021 - Sep 2022

  Established technical team which provides expertise in cleaning and restoration services. Drove financial performance by controlling processes to achieve overall project objectives. • Realized the motivators of team members that resulted in cultivating their leadership skills and promotion within 4 months. • Rated above standard on leadership metrics and was requested as a point of contact for prestigious clients statewide. • Cultivated strong relationships with clients that resulted in account growth. Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Department Supervisor

  • Jun 2020 - Aug 2021

  Drove financial performance by ensuring that sales and profit goals were achieved and implemented plans to correct deficiencies; and scheduled and trained associates to meet the needs of customers. • Utilized previous experiences to provide leadership and guidance to new manager, which resulted in recognition from store and district managers. • Recognized the importance of accuracy and took the lead in retraining all back-end associates on procedures and protocols, which resulted in achieving above standard metrics in that department. • Established performance targets and worked in concert with key customers, company buyers, and my team to aid in the increase of sales of the critical departments by 15% compared to FY 2019. • Constantly strived to improve performance, which was recognized by the regional manager acknowledging significant improvement regarding standards within my area of responsibility. Show less



M&T Displays

• 1 - 100 Employee

• Maintenance Manager

  • Jun 2019 - Jun 2020

  Oversaw and led maintenance procedures and actions throughout all M&T properties. • Analyzed key strategies to develop and prioritize plans based on business intelligence and industry knowledge. Oversaw and led maintenance procedures and actions throughout all M&T properties. • Analyzed key strategies to develop and prioritize plans based on business intelligence and industry knowledge.



Wayfair

• United States
• Retail
• 700 & Above Employee

• Customer and Relations Expert Manager

  • Feb 2017 - Jun 2019

  Provided leadership to a team of experts handling customer disputes, assessing consumer needs, and developing better customer support processes. • Organized and led a series of meetings to reinforce company goals and vision and ensure alignment. Which allowed my team to: o Refine associate training practices and new hire follow-up process o Closed gaps in training by receiving feedback on the new-hire experience • Excelled at selecting and developing individuals with high potential talent and developed leadership skills, which resulted in their promotion within 6 months of training. Show less