Experience

Revele

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Client Performance Manager

  • Jul 2022 - Present

  • Provides leadership to both the Client Success Team (CST) and the Client resulting in improved cash flow, increased revenue, and overall client satisfaction • Supports the teams through strong working knowledge of Revenue Cycle Management knowledge and experience, Revele billing processes, and system support • Handles the highest-level process escalations and provides strong professional support to both the client and the internal Revele team • Focuses on client retention… Show more • Provides leadership to both the Client Success Team (CST) and the Client resulting in improved cash flow, increased revenue, and overall client satisfaction • Supports the teams through strong working knowledge of Revenue Cycle Management knowledge and experience, Revele billing processes, and system support • Handles the highest-level process escalations and provides strong professional support to both the client and the internal Revele team • Focuses on client retention efforts • Reviews client quality scores impacting revenue including MIPS, MACRA, etc. • Collaborated with Internal departments on New Implementations, Finance, Legal, etc. • Collaboration with vendors to ensure product offerings to clients were achieving satisfaction Show less



GetixHealth

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Director of Strategic Accounts for Patient Access & Financial Clearance Services

  • Oct 2019 - Dec 2021

  Mobile, Alabama Oversight of Patient Access Services (PAS), Patient Financial Clearance (PFC) and Early Out Services (EOS) • Accountability and Ownership to a $18.9 million-dollar budget / 300 + FTEs, Assistant Directors, Operations Managers and Supervisors along with Training & Quality • Responsible for Strategic client accounts (Top Academic Healthcare Hospitals & Clinics) • Responsible for respective department's overall performance and for motivating team to exceed department goals… Show more Oversight of Patient Access Services (PAS), Patient Financial Clearance (PFC) and Early Out Services (EOS) • Accountability and Ownership to a $18.9 million-dollar budget / 300 + FTEs, Assistant Directors, Operations Managers and Supervisors along with Training & Quality • Responsible for Strategic client accounts (Top Academic Healthcare Hospitals & Clinics) • Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives • Manages all responsible areas (domestic and offshore clients) to ensure efficiency, accountability, high quality service and positive outcomes • Worked with consultants to review Process Improvements, Revenue Increase, and savings to FTEs • Worked with Vendor Partners as well as Consultants to streamline business outcomes

• Director Of Operations

  • Jul 2018 - Sep 2019

  Mobile, Alabama

• Director Of Operations

  • Jul 2017 - Jun 2018

  Plano, Texas

• Patient Access Manager / Operations Analyst

  • Jul 2011 - Jun 2017

  Plano, Texas Oversight of Patient Access Services (PAS) Responsible for all responsible areas (domestic and offshore clients) to ensure efficiency, accountability, high quality service and positive outcomes Responsible for managing all Patient Access Representative staff Responsible for work place design and workflow for all PAS clients Responsible for weekly KPIs and Inventory Management Coordination of SOWs, MSAs, BAAs for new and existing business Credentialed in HFMA for Revenue… Show more Oversight of Patient Access Services (PAS) Responsible for all responsible areas (domestic and offshore clients) to ensure efficiency, accountability, high quality service and positive outcomes Responsible for managing all Patient Access Representative staff Responsible for work place design and workflow for all PAS clients Responsible for weekly KPIs and Inventory Management Coordination of SOWs, MSAs, BAAs for new and existing business Credentialed in HFMA for Revenue Cycle Management Credentialed as EPIC Cadence Trainer



Children's Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Supervisor

  • Jun 2008 - Aug 2010

  Dallas/Fort Worth Area Successfully achieved Credentialed Status as Trainer for EPIC Cadence. Trained over 300 employees. Ongoing support and new releases training for end users Oversight of Pre-Registration, Referrals and Authorizations Management for Level I Trauma Center in North Texas Responsible for over 85% of Outpatient Authorizations Coordination with Managed Care to negotiate LOAs, one-time contracts for Out of Network patients Streamline employees process with short cuts and revision of… Show more Successfully achieved Credentialed Status as Trainer for EPIC Cadence. Trained over 300 employees. Ongoing support and new releases training for end users Oversight of Pre-Registration, Referrals and Authorizations Management for Level I Trauma Center in North Texas Responsible for over 85% of Outpatient Authorizations Coordination with Managed Care to negotiate LOAs, one-time contracts for Out of Network patients Streamline employees process with short cuts and revision of workflows: Created Smartext, a standardized note for referrals and authorizations. Replaced manual faxes with RightFax, Created interdepartmental website (SharePoint), Created Cash Report for up-front collections. Improved by over 70% in the first 3 months. Show less



Seton Healthcare Family

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Supervisor ER

  • Jan 2006 - Jun 2008

  Austin, Texas Area Oversight of Level I Trauma Center for Adult and Pediatric Patient Access Representatives (60+ Full-Time, Part-Time, PRN 24/7 coverage Worked Directly with Clinical ED Managers, Directory of Emergency Department and Medical Director to identify opportunities for improvement, process improvements and issues of concern Oversight of ER Renovations and Construction - 3 phases to improve Wait Times, ED Quick Reg Triage, Full Registration and Discharge