Joseph Cooney
Implementation & Support Specialist at PassFort- Claim this Profile
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English Native or bilingual proficiency
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Bio
Karen Georgal
To Whom It May Concern: Joseph Cooney assisted our veterinary practice group in resolving many difficult issues that arose when we merged databases from multiple practices, and found conversion errors on the invoices and reports. Joseph met with our financial team and myself remotely for numerous meetings in which Joseph quickly understood the problem and scheduled a follow up meeting, at our convenience, after he had explored possible solutions. Joseph was very attentive to our needs and was diligent in resolving our problems as quickly as possible. He was always cheerful, knowledgeable, and helpful. Joseph will be missed, as it is very difficult to find an IT specialist that is as thorough, adept, and resourceful in problem solving as Joseph. I highly recommend him to any future employer.
Elliot Whitham
‘Dependable and dedicated’ is the phrase that comes to mind when I think about Joe. I’ve had the pleasure of knowing Joe for over three years, during which he has been a vital member of the global ezyVet team. Joe’s ability to juggle multiple priorities is unlike any I’ve seen before. He’s made a dramatic difference to the productivity level of our team. He’s a great communicator. No matter how tense a situation, Joe can confidently manage customer expectations and make sure everyone leaves with a smile. Any employee would be lucky to have Joe as part of their team.
Karen Georgal
To Whom It May Concern: Joseph Cooney assisted our veterinary practice group in resolving many difficult issues that arose when we merged databases from multiple practices, and found conversion errors on the invoices and reports. Joseph met with our financial team and myself remotely for numerous meetings in which Joseph quickly understood the problem and scheduled a follow up meeting, at our convenience, after he had explored possible solutions. Joseph was very attentive to our needs and was diligent in resolving our problems as quickly as possible. He was always cheerful, knowledgeable, and helpful. Joseph will be missed, as it is very difficult to find an IT specialist that is as thorough, adept, and resourceful in problem solving as Joseph. I highly recommend him to any future employer.
Elliot Whitham
‘Dependable and dedicated’ is the phrase that comes to mind when I think about Joe. I’ve had the pleasure of knowing Joe for over three years, during which he has been a vital member of the global ezyVet team. Joe’s ability to juggle multiple priorities is unlike any I’ve seen before. He’s made a dramatic difference to the productivity level of our team. He’s a great communicator. No matter how tense a situation, Joe can confidently manage customer expectations and make sure everyone leaves with a smile. Any employee would be lucky to have Joe as part of their team.
Karen Georgal
To Whom It May Concern: Joseph Cooney assisted our veterinary practice group in resolving many difficult issues that arose when we merged databases from multiple practices, and found conversion errors on the invoices and reports. Joseph met with our financial team and myself remotely for numerous meetings in which Joseph quickly understood the problem and scheduled a follow up meeting, at our convenience, after he had explored possible solutions. Joseph was very attentive to our needs and was diligent in resolving our problems as quickly as possible. He was always cheerful, knowledgeable, and helpful. Joseph will be missed, as it is very difficult to find an IT specialist that is as thorough, adept, and resourceful in problem solving as Joseph. I highly recommend him to any future employer.
Elliot Whitham
‘Dependable and dedicated’ is the phrase that comes to mind when I think about Joe. I’ve had the pleasure of knowing Joe for over three years, during which he has been a vital member of the global ezyVet team. Joe’s ability to juggle multiple priorities is unlike any I’ve seen before. He’s made a dramatic difference to the productivity level of our team. He’s a great communicator. No matter how tense a situation, Joe can confidently manage customer expectations and make sure everyone leaves with a smile. Any employee would be lucky to have Joe as part of their team.
Karen Georgal
To Whom It May Concern: Joseph Cooney assisted our veterinary practice group in resolving many difficult issues that arose when we merged databases from multiple practices, and found conversion errors on the invoices and reports. Joseph met with our financial team and myself remotely for numerous meetings in which Joseph quickly understood the problem and scheduled a follow up meeting, at our convenience, after he had explored possible solutions. Joseph was very attentive to our needs and was diligent in resolving our problems as quickly as possible. He was always cheerful, knowledgeable, and helpful. Joseph will be missed, as it is very difficult to find an IT specialist that is as thorough, adept, and resourceful in problem solving as Joseph. I highly recommend him to any future employer.
Elliot Whitham
‘Dependable and dedicated’ is the phrase that comes to mind when I think about Joe. I’ve had the pleasure of knowing Joe for over three years, during which he has been a vital member of the global ezyVet team. Joe’s ability to juggle multiple priorities is unlike any I’ve seen before. He’s made a dramatic difference to the productivity level of our team. He’s a great communicator. No matter how tense a situation, Joe can confidently manage customer expectations and make sure everyone leaves with a smile. Any employee would be lucky to have Joe as part of their team.
Credentials
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PRINCE2 Agile® Foundation
AXELOS Global Best PracticeJul, 2021- Oct, 2024
Experience
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PassFort
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United Kingdom
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Software Development
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1 - 100 Employee
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Implementation & Support Specialist
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Jul 2021 - Present
I worked in the Customer Success team to configure Passfort’s compliance platform for clients and support them when they are live with the software. Juggling multiple projects and customer deadlines I worked to ensure they receive what they need from the PassFort platform. Additionally I helped clients to keep their system up to date by implementing changes required based off new software updates or their changing regulatory needs. I also worked with new starters to train them in our support processes and the PassFort product while delivering support to exisiting customers via chat and email. Show less
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ezyVet
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New Zealand
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Software Development
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200 - 300 Employee
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EMEA Support Team Leader
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Jul 2020 - Jul 2021
I managed the support function for ezyVet’s London office. Led and organised training sessions on updates or new aspects of the product for new and current team members. Managed 1-1s, coaching my team on the product, new and current processes and guiding them through their personal development plans. Built up and maintained one of the highest eNPS scores in the company.Helped to deliver and roll out new support processes.
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Senior Support Specialist
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Aug 2019 - Jul 2020
As a senior support specialist I was involved in the training of new staff, making sure support projects were rolled out in a timely manner and managing the end of day processes.I worked closely with our development team to identify bugs and raise these for resolution. I assisted on some large scale implementation projects in a project support capacity. This role also involved providing technical telephone and email support solutions for clients. Using various technology applications I troubleshoot queries, efficiently managed the ticket queue and delivered training webinars focussed on specific features of ezyVet. Show less
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Support Specialist
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Oct 2017 - Aug 2019
My role at ezyVet involved providing technical telephone and email support solutions for our customers. Utilising various technology applications I troubleshoot queries, efficiently manage the ticket queue and delivered training webinars focussed on specific features of ezyVet.
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Digidentity
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Netherlands
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Technology, Information and Internet
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1 - 100 Employee
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Customer Service Representative
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Dec 2016 - Sep 2017
As part of my job at Digidentity I provided technical solutions for customers via chat, email and phone as they attempt to verify their identities online. A thorough knowledge of the products Digidentity offer was necessary in order to give a timely and informed response. I was involved in outbound email campaigns to reach out to customers who have a partially completed account in the hope of helping them finish online verification. As part of my job at Digidentity I provided technical solutions for customers via chat, email and phone as they attempt to verify their identities online. A thorough knowledge of the products Digidentity offer was necessary in order to give a timely and informed response. I was involved in outbound email campaigns to reach out to customers who have a partially completed account in the hope of helping them finish online verification.
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BMS Telecorp
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Australia
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Sales Representative
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Apr 2016 - Sep 2016
My role at BMS Interactive involved outbound calling for Ergon Energy Business customers, speaking with Management Level employees about a service called Energy Check. I was required to initiate conversation in a warm call environment, establish rapport, identify potential opportunities to migrate customers and close the sale by logging the customer onto the service. Additionally I managed inbound customer service enquiries via voice, email and web enquiry managing responses through voice and email. Show less
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Education
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2010 - 2013
University of Otago
Bachelor of Arts Degree with Honours, Ancient/Classical Greek Language and Literature
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