Experience

DataServ

• United States
• Information Technology & Services
• 1 - 100 Employee

• Tailoring Developer I

  • Oct 2023 - Present

  St Louis, Missouri, United States

• Team Lead Client Production Support II

  • Aug 2022 - Oct 2023

  United States

• Production Support II

  • Oct 2021 - Aug 2022

  St Louis, Missouri, United States The Production Support 2 Developer II (PS2 Developer II) for Client Support acts as Tier 2 support for resolving client issues and cases escalated by Tier 1 personnel. The PS2 Developer II resolves support issues by conducting root cause analysis, system analysis, data updates and coordinating resolution efforts within the Client Support group as well as inter-departmentally throughout the company. This position is responsible for the analysis, test and promotion of the change… Show more The Production Support 2 Developer II (PS2 Developer II) for Client Support acts as Tier 2 support for resolving client issues and cases escalated by Tier 1 personnel. The PS2 Developer II resolves support issues by conducting root cause analysis, system analysis, data updates and coordinating resolution efforts within the Client Support group as well as inter-departmentally throughout the company. This position is responsible for the analysis, test and promotion of the change management process for client users. The PS2 Developer II makes recommendations for lowering case volume and improving turnaround times. This position conducts training and development to DataServ support staff on case management and mentors PS2 Developer I employees.



Refinitiv, an LSEG business

• United Kingdom
• Financial Services
• 700 & Above Employee

• Technical Support Specialist

  • Oct 2019 - Sep 2021

  St. Louis County, Missouri, United States Provide engineering expertise on non-complex products and small number of complex products. Interface with product support groups and development groups. Perform customer site break fix activities remotely (or dispatch to site when required) and full time on-site, using global consistent methodologies and tools. Provide support for alpha and beta programs. Provide second level support for problem resolution, including reproduction of customer issues. Act as experts in their areas to provide… Show more Provide engineering expertise on non-complex products and small number of complex products. Interface with product support groups and development groups. Perform customer site break fix activities remotely (or dispatch to site when required) and full time on-site, using global consistent methodologies and tools. Provide support for alpha and beta programs. Provide second level support for problem resolution, including reproduction of customer issues. Act as experts in their areas to provide high quality advice about the products assigned to internal stakeholders and 3rd party engineers. Maintain awareness of relevant technical and product trends through self-learning/study, training classes and job shadowing. Maintain site documentation. Provide feedback to development and qualification teams. Escalate major, elusive or recurrent issues that affect customer satisfaction. Support pre-sales teams in the provision of demonstrations, and provide advice on architectural design, functionality and integration aspects. Show less



Challenger Learning Center-St. Louis

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Flight Commander

  • Jun 2013 - Jul 2021

  Ferguson, Missouri, United States



Bullhorn

• United States
• Software Development
• 700 & Above Employee

• Tier 2/Enterprise Support Analyst

  • Apr 2018 - Oct 2019

  United States ▪ Worked directly with enterprise level clients to answer questions and troubleshoot issues ▪ Assisted with complex troubleshooting of multiple software products ▪ Used SQL and Postman to troubleshoot data related issues

• Tech Support Analyst

  • Jan 2016 - Apr 2018

  As a Technical Support Analyst you’re a Bullhorn product expert and the first point of contact for Bullhorn’s customer issues and questions. You’ll provide an incredible customer experience by uncovering, assessing and resolving customer needs.



The Chase Park Plaza

• United States
• Hospitality
• 1 - 100 Employee

• Security Professional

  • May 2014 - Dec 2015

  St Louis, Missouri, United States As Security, Concierge, and Valet for the private residents of the Chase Park Plaza I was responsible (at various times) for ensuring the safety of guests and residents, helping guests and residents with questions and issues, and being attentive to the needs of the residents when it came to retrieving and parking their cars.