Experience

Think Finance

• United States
• Financial Services
• 1 - 100 Employee

• Production Operations Analyst

  • May 2013 - Present

  Incident Management Change Management Problem Management Event and Outage Management Root Cause Analysis Incident Management Change Management Problem Management Event and Outage Management Root Cause Analysis



Buchanan Technologies

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• IT Process Consultant (contract)

  • Apr 2010 - Present



Epsilon

• Advertising Services
• 700 & Above Employee

• Release Manager

  • Nov 2012 - Apr 2013

  o Developed branching and merging strategy for Hilton Honors Program o Implemented strategy through use of Team Foundation Server (TFS) o Instituted nightly build process that insured QA continuously had the latest software to test against o Integrated the change process into development efforts and release cycles o Developed branching and merging strategy for Hilton Honors Program o Implemented strategy through use of Team Foundation Server (TFS) o Instituted nightly build process that insured QA continuously had the latest software to test against o Integrated the change process into development efforts and release cycles



AEGON USA

• Network and Technology Support Manager

  • May 2004 - Sep 2009

  An Effective Team Leader who provided excellent coaching, supervision and development for 20 employees. Charged with the management and implementation of all policies and procedures as it related to the team. While acting Chair of the Corporate Information Technology Team, I was a key player in the redevelopment of standardized configuration procedures as well as hardware and software project management practices. Managed and tracked a budget of $7M and the expenditures for the Information Technology division. Achieved an average annual reduction of 13% in budgeted dollar amounts by consolidating multiple contracts under a single vendor and eliminating 3 equipment lease agreements. Ensured that internal Sarbanes Oxley and Statement on Auditing Standards-70 met and/or exceeded compliance. Served as the Chief Engineer for the centralized data center solution's implementation, management, capacity planning and indemnification of disaster recovery. Show less



ATC Information Services

• Personal Productivity Systems Manager

  • Jan 2002 - Nov 2003

  Successfully lead 16 employees from four separate vital Teams Strategically developed hardware and software project management practices that resulted in a 20% increase in schedule fidelity and a 10% reduction in implementation costs. Effectively incorporated level 2 and level 3 SEI/CMM practices in 15 key process areas. Negotiated enterprise service level agreements with all business units which lead to an overall uptime of 99.9%. Successfully lead 16 employees from four separate vital Teams Strategically developed hardware and software project management practices that resulted in a 20% increase in schedule fidelity and a 10% reduction in implementation costs. Effectively incorporated level 2 and level 3 SEI/CMM practices in 15 key process areas. Negotiated enterprise service level agreements with all business units which lead to an overall uptime of 99.9%.



ATC Logistic Services

• Information Technology Manager

  • Apr 2000 - Dec 2001

  Trained, supervised and mentored 10 personnel Hand chosen to ensure compliance with all goals and strategies as well as measure performance and effectiveness of services deliveries by the Vice President of Information Technology. Interfaced efficiently and effectively on all levels within the business creating an atmosphere of support for the strategic vision and corporate culture. Directed all negotiations for service level agreements with business units. Trained, supervised and mentored 10 personnel Hand chosen to ensure compliance with all goals and strategies as well as measure performance and effectiveness of services deliveries by the Vice President of Information Technology. Interfaced efficiently and effectively on all levels within the business creating an atmosphere of support for the strategic vision and corporate culture. Directed all negotiations for service level agreements with business units.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Superintendent, Software Development Lab

  • Sep 1990 - Feb 2000

  -Honorable Discharge, 20 years of service PUBLICATIONS Clark Consulting - Resource Center/Information Technology Change and Configuration Management Policy, Practices, and Procedures Manual (2007) -Honorable Discharge, 20 years of service PUBLICATIONS Clark Consulting - Resource Center/Information Technology Change and Configuration Management Policy, Practices, and Procedures Manual (2007)