Test Analyst

• Nov 2022 - Present

Senior Test Analyst

• Jul 2012 - Nov 2022

Key Performance Areas:• Responsible for setting up and getting approval of test & evaluation plans and appropriate test procedures – Scope testing.• To gather requirements for test activities.• To conduct interviews with business analysts, technical specialists, users.• To derive a series of test cases.• Responsible for the execution of the approved test plans and test cases. Comparison of test results with pre-defined expected results. Prepare test reports derived after execution of tests.• To ensure proper recording of test results (i.e. issues, enhancements).• Responsible for evaluating IT systems against prescribed standards and performance criteria. • To analyse quality assurance data and make recommendations for improvement.• To analyse contact centre calls and prompt reaction in cases where the effectiveness of the user is impacted.• Participation and thorough input into the various project teams responsible for developing new products, creating business requirements, processes and procedures.• To assist with thorough and user-friendly documentation of user procedures and Release Notes.• To ensure that the second line support on the various systems is done promptly.

Doc & Quality Management

• Feb 2008 - Jun 2012

CO-ORDINATOR

• Jan 2005 - Jan 2008