Experience

PMMC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Directr of Quality Assurance | Site Reliability Engineering | Advanced Technical Support

  • Oct 2021 - Present

• Director of Contract Management Services

  • Nov 2017 - Oct 2021

  Direct daily operations for a cross-functional team of Accounts Managers working directly with hospital and physician groups, overseeing relationship development efforts with key stakeholders to optimize product development and innovation.Following is a short list of some of my accomplishments within this position: ♦ Lead the definition and implementation of KPIs and SLAs while overseeing process mapping and workflow development to streamline operations, consolidating Integrated Support teams across three product lines for increased efficiency.♦ Identify and capitalize on strategies and opportunities to drive client value and ROI while playing a key role leads generation and referrals for PMMC’s sales team.♦ Partner with the PMO and client teams to deliver custom implementation and application integration projects while increasing software adoption to 90%+.♦ Leverage ancillary support teams and tools to increase client-to-Account Manager ratio, resulting in improved profitability.♦ Conduct staff training and coaching for Account Managers to ensure client success, driving a 20%+ growth in organic sales in 12 months.

• Sr. Account Manager

  • Aug 2014 - Oct 2017

  Delivered strategic direction and guidance to hospital clients regarding managed care payer negotiations and modeling while developing customized solutions for revenue cycle and workflow needs. Following is a short list of some of my accomplishments within this position: ♦ Streamlined communications across interdisciplinary Development, Data, QA, PMO, and Management teams to ensure timely execution of clients’ revenue cycle needs.♦ Led software implementation and account management services for high-profile accounts, overseeing client follow-up and communications, on-site training and IT support, as well as SQL report development to drive 20% YOY recovery revenue growth while ensuring high-level product adoption rate. ♦ Oversaw contract management and monitoring to ensure accuracy, validation, and resolution of underpayments and denials while reviewing charge master and pricing.♦ Conducted managed care contract simulations to compile forecast data into strategic negotiation strategies to secure optimal commercial payer rates.♦ Identified software defects and offered improvements to the Development Team.♦ Oversaw in-depth data management, communicated data import requirements, and performed tests on clients’ data and HL-7 interfaces, including ADT, UB 04, as well as institutional 837s and 835s.

• Account Management Analyst

  • Nov 2013 - Jul 2014

• Managed Care Contract Analyst

  • May 2012 - Oct 2013

  As Managed Care Contract Analyst, I conducted managed care contract modeling for clients while performing in-depth commercial and government contract research, interpretation, and evaluation for appropriate language and specifications. Ensured superior quality assurance and accuracy to achieve 95%+ contract accuracy



Novant Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Laboratory Coordinator

  • Sep 2011 - May 2012

• Medical technologist (ASCP)

  • Oct 2008 - Dec 2011