Joseph Charm
Partnerships Manager at Makers- Claim this Profile
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Bio
Credentials
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AgilePM® (2014) Foundation
APMG InternationalMar, 2020- Oct, 2024 -
AgilePM® (2014) Practitioner
APMG InternationalMar, 2020- Oct, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceJul, 2019- Oct, 2024 -
PROFESSIONAL SCRUM PRODUCT OWNER I
Scrum.orgJul, 2019- Oct, 2024
Experience
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Makers
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United Kingdom
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Professional Training and Coaching
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1 - 100 Employee
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Partnerships Manager
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Aug 2021 - Present
As part of the Makers Partnership team I support businesses build their tech talent pipelines by supplying highly capable software engineers, consulting on attraction and on-boarding strategies, plus developing re-training and apprenticeship programs. The strong business relationships we develop allows Makers to become a trusted partner helping solve tech team challenges on an ongoing basis. As part of the Makers Partnership team I support businesses build their tech talent pipelines by supplying highly capable software engineers, consulting on attraction and on-boarding strategies, plus developing re-training and apprenticeship programs. The strong business relationships we develop allows Makers to become a trusted partner helping solve tech team challenges on an ongoing basis.
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QA Ltd
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United Kingdom
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Higher Education
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700 & Above Employee
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D&I Champion
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May 2021 - Aug 2021
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Learning Consultant
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Mar 2019 - Aug 2021
Charged with the responsibility of looking after QA’s Digital literacy offering, I have since become the product owner for their new Get Tech product along with their Design Thinking offerings. There are also bespoke products that are created for clients after working closely together to craft specific learning objectives. Time is then spent creating and delivering these unique learning interventions to achieve learning outcomes.
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teamtogether
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Digital Trainer
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Jun 2017 - Mar 2019
I support the design and delivery of high-impact, immersive learning experiences on digital transformation programmes with several FTSE100 organisations both nationally and internationally, from front-line staff to Global directors and CEOs. Latest projects include HSBC, Barclays, CYBG, OPG, BBC including designing and executing blended learning workshops for these organisations undergoing large-scale transformational change Also currently working on a mentoring programme… Show more I support the design and delivery of high-impact, immersive learning experiences on digital transformation programmes with several FTSE100 organisations both nationally and internationally, from front-line staff to Global directors and CEOs. Latest projects include HSBC, Barclays, CYBG, OPG, BBC including designing and executing blended learning workshops for these organisations undergoing large-scale transformational change Also currently working on a mentoring programme spending time with CEO's coaching them around the digital change the world is currently going through. Show less I support the design and delivery of high-impact, immersive learning experiences on digital transformation programmes with several FTSE100 organisations both nationally and internationally, from front-line staff to Global directors and CEOs. Latest projects include HSBC, Barclays, CYBG, OPG, BBC including designing and executing blended learning workshops for these organisations undergoing large-scale transformational change Also currently working on a mentoring programme… Show more I support the design and delivery of high-impact, immersive learning experiences on digital transformation programmes with several FTSE100 organisations both nationally and internationally, from front-line staff to Global directors and CEOs. Latest projects include HSBC, Barclays, CYBG, OPG, BBC including designing and executing blended learning workshops for these organisations undergoing large-scale transformational change Also currently working on a mentoring programme spending time with CEO's coaching them around the digital change the world is currently going through. Show less
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Portfolio Management Associate
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May 2016 - Jun 2017
As a Portfolio Manager, I had the duty of managing a widespread of businesses with a maximum turnover of 2M, I had to ensure I built new relationships and spot opportunities. During the onboarding phase of my clients, I undertook robust checks that enabled me to manage the operational reputation and regulatory risk associated with the role • Understanding the risk and complying with Anti-money laundering requirements • Knowing and understanding the full nature of my clientele’s… Show more As a Portfolio Manager, I had the duty of managing a widespread of businesses with a maximum turnover of 2M, I had to ensure I built new relationships and spot opportunities. During the onboarding phase of my clients, I undertook robust checks that enabled me to manage the operational reputation and regulatory risk associated with the role • Understanding the risk and complying with Anti-money laundering requirements • Knowing and understanding the full nature of my clientele’s business, • Undertaking thorough KYC remediation with accounts opened prior to my arrival • Networking in the local area to develop business • Providing a bespoke service that offers value to businesses under my care • Integrating the local business community by hosting customer forums/networking events
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Cashier
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Jan 2015 - May 2016
All of the roles I have worked in have been customer facing requiring a high level of customer service, with this particular role I regularly exceeded the expectations required from the role. My calm approach and cool head allowed me to make the best decisions when under pressure. In such a demanding environment, always adhering to rules and regulations was paramount; combining this important part of the role with courageous integrity helped me to keep a balance between procedure and logic… Show more All of the roles I have worked in have been customer facing requiring a high level of customer service, with this particular role I regularly exceeded the expectations required from the role. My calm approach and cool head allowed me to make the best decisions when under pressure. In such a demanding environment, always adhering to rules and regulations was paramount; combining this important part of the role with courageous integrity helped me to keep a balance between procedure and logic. Attention to detail in this role was pivotal.
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Veolia UK
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Environmental Services
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700 & Above Employee
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Accounts Manager
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Jun 2014 - Sep 2014
I had targets to develop new business relationships through cold calling and other innovative methods, I not only managed those new accounts I brought in but I also managed the accounts for a designated patch spotting potential opportunities for upselling the client and managing the relationship I had targets to develop new business relationships through cold calling and other innovative methods, I not only managed those new accounts I brought in but I also managed the accounts for a designated patch spotting potential opportunities for upselling the client and managing the relationship
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Phones 4u
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United Kingdom
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Executive Offices
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300 - 400 Employee
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Assistant Manager
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Oct 2013 - May 2014
I had to support the management for a team of 6, heading up team meetings, reordering stock, selling and also supporting the sales assistants. regularly hitting KPI's on a week by week basis. I had to support the management for a team of 6, heading up team meetings, reordering stock, selling and also supporting the sales assistants. regularly hitting KPI's on a week by week basis.
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Alex Neil Estate Agents
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United Kingdom
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Real Estate
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1 - 100 Employee
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Lettings/Sales Negotiator
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Jun 2013 - Aug 2013
The short time I spent at Alex Neil allowed me to develop many transferrable skills which included customer services - dealing with customer queries/complaints however the main part of my job was matching potential tenants to new homes. In my time there I was one of the top performing letting negotiators. The short time I spent at Alex Neil allowed me to develop many transferrable skills which included customer services - dealing with customer queries/complaints however the main part of my job was matching potential tenants to new homes. In my time there I was one of the top performing letting negotiators.
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Education
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University of Bedfordshire
BA Business Studies General route, Business, Management, Marketing, and Related Support Services