Product Manager

• Jan 2023 - Present

Sensors and Meters

Product Manager

• Aug 2017 - Present

Product Manager of Retrofit solutions

• Feb 2009 - Aug 2017

Duties include building products from existing ideas, and helping to develop new ideas based on the HVAC industry experience and my interactions with customers and prospects. Communications with all areas of the company including inside and outside sales whether it be at an annual sales meeting or Lunch and Learn. Oversee entire product line life cycles from strategic planning to tactical activities of all the Retrofit Solutions. Identify specific market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers. Help drive solutions set across development teams (primarily Swiss Development/Engineering, to our internal Marketing Communications) through market requirements, product contract, and positioning. Understanding the sales tools for my specific product line and identifying areas to make better to showcase the product features and highlight what I sell and how while at the same time enhancing the customer’s experience. Cross departmental cohabitations within projects for flow process, packing, production and sales tools i.e. PIM and SelectPro. Show less

Tech support Supervisor

• Jun 2005 - Feb 2009

Responsibilities included, providing technical support for Belimo’s damper actuators & control valve assemblies for existing and potential customer base both contacting and OEM. Assisted sales team with quoting/valve sizing and customer interfacing of new jobs and HVAC applications. Provided help for day-to-day calls of web site orders and valve selections. Helped develop the SelectPro sizing tool for suggesting of appropriate Belimo products for specific applications. Customer interactions for trouble shooting and customer service needs, such as order entry and tracking information. Daily interpretation of technical documentation for service field technicians. Supported quality team in potential issues that Tech support is currently experiencing. Duties as supervisor were to oversee multiple technical support reps in both the Danbury branch and Reno office. Fulfilled training needs and management of the technical support team. Liaison between Product Management and Techs with information sharing. Responsible for personnel, time cards, and review process of techs. Collaborated with Customer Service supervisor to improve the overall customer experience. Show less

Tooling designer

• Mar 2002 - Jun 2005

Team lead for customer Interface involved with customer inquires of part feasibility and prototype/production requirements. Communicated with local and national sales reps on “Request for Quotes” and custom designed tooling for plastic joining Ultrasonic, Vibration, Spin, and Hot plate. Worked with colleagues on orders and products from our sister company (Rinco Ultrasonics) of Switzerland. Managed scheduling for tooling of in house jobs as well as customers day-to-day orders. Designed and redesigned of equipment for custom and standard inventory. Completed inventory control and purchasing duties when necessary. (CAD required) Show less