Joseph Brewer
System Administrator - IT Support at Heart of Ohio Family Health- Claim this Profile
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English -
Topline Score
Bio
Credentials
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A+ Certified
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Experience
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Heart of Ohio Family Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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System Administrator - IT Support
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Oct 2019 - Present
• Windows Server and Active Directory Administration• Network Administration• IT project management and strategic planning for new locations• New system planning, setup, and administration at current/new locations• Firewall, switches, access points and other network device maintenance and administration• Monitor network traffic including IP & TCP/IP daily• Setup and configure VMware servers, Microsoft Exchange servers, DNS servers, and all application servers• Vendor collaboration regarding planning, configuring, and implementing new systems for new remote locations• Set up firewalls and other networking devices for new locations• Manage company's Asterisk VOIP system daily• Manage, edit, and implement group policy according to agency policy and procedure• Manage GFI E-Fax system• Support users with third party hosted Electronic Health Record systems• Implement, configure, and manage the company's Physical security server and surveillance system• Provide user training about using Electronic Health Records system• Implement new physical and VM servers• Provide escalated technical support for five clinical locations• Install, maintain, configure, upgrade, and administer hardware and software in multiple domains and VLANs• Provide IT Training for all users• Diagnose, analyze, and resolve issues for customer(s) across assigned multiple domains and VLANs• Create, organize, file, and maintain documentation• Review and monitor enterprise security systems; takes appropriate action and responds to alarms/alerts per agency policy and procedure (e.g., anti-virus, spam)• Interface with other platforms from a hardware and/or software perspective• Answer questions and present informal mentorship opportunities to peers and/or lower-level staff via conversation• SCCM, Desktop Central, JamF, Altiris and other management consoles to monitor compliance, push out software, reimage computers, and to provide support remotely
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Ohio Department of Development
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United States
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Government Administration
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100 - 200 Employee
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IT Consultant/Infrastructure Specialist
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Aug 2015 - Oct 2019
Knowledge of: oral and written communication tools and techniques, customer support and personal service technical writing and documentation practices, state and agency policy, procedures and applicable laws*, vision, mission and goals of agency*, mathematic principles relative to assigned area in IT, telecommunications, capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware, IT principles, methods and practices in assigned specialty area, software distribution and configuration management tools and mechanisms, organizations operation environment, topology, and protocols, local area and wide area networking principles and concepts, back-up and recovery techniques, performance monitoring methods, basic internet server maintenance techniques, installation and configuration procedures, internet clients, such as browsers and streaming video, system administration methods and procedures. Skill for: reading comprehension, speaking, service orientation, installation, troubleshooting, critical thinking, operation monitoring, judgment and decision making, systems analysis, systems evaluations, operation analysis, identifying and specifying business requirements, and using data recovery tools and techniques. Ability to: prepare meaningful, accurate and concise reports, and stay abreast of current technologies in area of IT assigned.
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FEDERAL MOGUL
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United States
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Motor Vehicle Manufacturing
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200 - 300 Employee
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Information Technology Support Specialist - Network Support
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Apr 2013 - Jan 2015
• Provided all levels of technical support as the sole onsite technical support specialist for facility• Facilitated upgrade from DSL connection to T1 line, more than quadrupling bandwidth. • Added wireless network controllers and facilitated the installation of access points.• Created mobile force by replacing more than half of the desktop computers to laptops and setting up user network access from home• Updated print server, pushed out printers to OUs and facilitated printer refresh• Repaired Blue Flame inventory system that had never worked prior to my arrival. • Moved 4 servers into 1 VMware ESXI 5 server. • Updated disaster recovery plan. • Updated facility inventory of desktops and laptops. • Facilitated replacement of new backup drive and ensured it worked properly. • Replaced Cisco switches and UPS at their IDFs with POE switches. • Installed server and set-up new paperless system for maintenance department to move the facility toward paperless efficiency and cost savings. • Trouble-shooting and repair of high level hardware such as Windows Servers, switches, routers, IPS and IDS systems, wireless access points, and wireless controllers. • Supported OS and software including 03 and 08 Windows Server Platform, and Windows XP to 07 GUI. • Support of applications such as AS400, SAP, Outlook, Lotus Notes, MS Office 03 and 07. Support of Print Servers, AD servers, application servers, VMware Servers and • Support of peripherals such as Ricoh network printers, bar code readers, and printers. • IT project planning, management, consultation, research, policy development, disaster recovery and vendor relations. • Responsible for security, testing/delivering Windows OS & server patches using WSUS• Computer imaging• Pushing out software using SCCM.• Inventory tracking and control.
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Columbus State Community College
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United States
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Higher Education
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700 & Above Employee
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Technical Support Specialist
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Nov 2009 - Apr 2013
• Provided sole tier 2 technical support to my assigned area which included 3000 computers in 21 buildings on campus. • Trouble-shooting, repair and replacement of peripherals and hardware such as: laptops (Mac and Dell), desktop computers, and Ricoh network printers • Support and updating of Windows OS and software including: Blackboard, Windows XP to 08 GUI, MAC OS X Mountain Lion through Yosemite and support of applications such as, Outlook, MS Office 03 and 07, and AutoCAD. • Project management, research, and consulting • Computer imaging • Inventory tracking and control, • Facilitating warranty repairs/replacements. • Call ticket resolution using HEAT.
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Belmont College
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United States
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Higher Education
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100 - 200 Employee
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Computer Support Specialist
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Sep 2008 - Nov 2009
• Project collaboration, configuration and installment of new VOIP system. • Collaborated on choosing and roll out of new anti-virus program (Eset).• Provided tier 1 and tier 2 support • Trouble-shooting, repair, and replacement of hardware and peripherals such as laptops, desktop computers, and HP printers• Support and updating of Windows OS and software including Windows XP to 07 GUI, and support of applications such Blackboard, Outlook, MS Office 03 and 07, and AutoCAD. Trouble-shooting and repair of peripherals such as HP network printers, • Equipment installation, upgrades, patches, and security. • Computer imaging with Ghost, • Inventory tracking and control. • Call ticket resolution via Spice Works.
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Genesis Healthcare System
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United States
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Hospitals and Health Care
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700 & Above Employee
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PC Analyst
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Oct 2000 - Apr 2008
• Provided tier 2 mission critical support affecting direct patient care. • Liaison for tier 2 support at IT meetings. • Project manager for warranty replacement of 2000 Dell motherboards for GX270 computers. • Project manager for the set-up of new networks and computers for physician offices and 4 new pharmacy locations. • Maintained Active Directory and ensured computers and users were in correct OU for appropriate policies. • Provided efficient and effective tier 2 support to over 5000 computers with over 200 different, constantly changing systems/applications such as: Affinity, AS400, UNIX, SMS, Trendmicro, Single Sign-on, RX30, PACS, Physician Sign-on, HBOC reports, Crystal Reports, Infinium, Lotus Notes, Inotes, Matrix, OTG Optical, Web Extender, Ibex , Soft lab, Soft med, People Soft, MS Office, and more. • Trouble-shoot, install, repair and replace computer software, hardware, peripherals and network configurations for often highly complex situations. • Provided consultation and assistance to end users within the enterprise to ensure system availability, compatibility, and integration with enterprise systems and strategies.• Develop and maintain procedure documentation. • IT project planning, management, consultation, research, and vendor relations. • Inventory tracking and control• Pushing out new software with Altiris• Testing/delivering patches and computer imaging, • Call ticket resolution via MISTIC.
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Education
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Belmont College
Computer Systems Networking -
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Belmont College
Computer Science
Community
