Experience

Lords and Labradors

• Production Planner & Buying Assistant

  • Oct 2022 - Present

• Customer Service Executive

  • Nov 2021 - Oct 2022

  Working in a fast paced team, delivering outstanding customer service across multiple channels and services. Whilst also offering sales advice and aftercare support for new and existing customers.



JRH Telecommunications

• United Kingdom
• Retail
• 1 - 100 Employee

• Store Manager / Tech Expert / Digital Sales Specialist

  • Dec 2020 - Nov 2021

  Driving sales in store in a competitive and fast paced telecoms environment, whilst also ensuring the best customer service and experience is delivered across the team. Driving sales in store in a competitive and fast paced telecoms environment, whilst also ensuring the best customer service and experience is delivered across the team.



Marriages Specialist Foods

• Packer

  • Oct 2020 - Dec 2020

  Packing a range of animal feeds on a busy production line. Working to schedules to ensure items dispatched on time, being flexible where needed prioritising other jobs and moving between machines and lines. Packing a range of animal feeds on a busy production line. Working to schedules to ensure items dispatched on time, being flexible where needed prioritising other jobs and moving between machines and lines.



The Moss Man

• United Kingdom
• Facilities Services

• Team Member

  • Jul 2020 - Oct 2020

  Cleaning and maintaining driveways, paths and roofs around the Lincolnshire area. Using specialist machinery to remove the moss, then treating with specially formulated chemicals to prevent moss growth and future build-up. Cleaning and maintaining driveways, paths and roofs around the Lincolnshire area. Using specialist machinery to remove the moss, then treating with specially formulated chemicals to prevent moss growth and future build-up.



Outdoor & Sports Co Limited

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Magic Mountain - Direct Sales Manager

  • Aug 2016 - May 2020

  Overall accountability of all aspects of both retail store and transactional website; working closely with Brand Directors and Marketing Managers to clear stocks, whilst developing brand image and ensuring profit margins are met. • Maintaining ecommerce sites to always accurately reflect available stocks, from manually setting up products, through to bulk complete product setup through .csv imports. • Manual and automated stock control across multiple systems using .csv imports & exports, and integrations with ERP systems. • Developing the digital and physical presence of the brand through multiple marketing channels, including email, social media and pop-up events. • Analysing sales, marketing, and commercial performance. Producing detailed reports on demand, as well as weekly, monthly and a quarterly basis. Including analysing cashflow for accounting consolidation. • Accountable for completion and processing of quarterly stock takes, maintaining tight controls over stock movement and procedures. • Hiring and developing the Magic Mountain staff, by working closely as a team, monitoring performance, tailored training, and formal appraisals. • Working with multiple group brands to obtain the best stock selection for sale in-store and online. Working with new and historical stocks from samples, clearance, current range, and seconds. • Experience with: Shopify, Magento II, Mailchimp, Facebook & Instagram, Shopify Point of Sale, Clover Point of Sale, Visual2000 ERP. Microsoft Office 365 and Adobe Creative Cloud. • Taking on the role of office manager, looking after upkeep & maintenance, service contracts, and ordering supplies. Also, being the fire warden and first aid trained.



Trespass

• United Kingdom
• Entertainment Providers

• Store Manager

  • Oct 2013 - Aug 2016

  Running a busy and developing store in an up and coming location. Being accountable for the day-to-day operations of a challenging retail store, ensuring it is working to its best, being commercially aware in all decisions and driving sales through the use of KPI’s and promotional reports.Increasing sales year on year. Successfully bringing the store through stock takes, with recent results showing stock loss decreasing by 83% in 12 months.Effectively controlling and monitoring wage costs, to bring the store under budget and to maximise profit; whilst also ensuring the stores needs are fulfilled at all times with zero compromise to customer service and the day-to-day running.Hiring and training several new staff members, including Sales Assistants, Supervisors and Assistant/Deputy Managers. Working closely with staff to develop work-based & personal skills, customising training to bring out the best from each team member; ensuring outcomes of high customer service, and looking to continuously increase product knowledge and training.Controlling stock levels though the use of special ordering, tailoring the stock package to maintain the best selection and choice for the visiting customer. Performing daily and weekly reports, analysing sales and reviewing feedback from staff members and customers.

• Assistant Store Manager

  • Apr 2013 - Oct 2013

  Assisting the Store Manager in the day-to-day running of a busy outlet, running the store in their absence ensuring outstanding customer service and reaching targets.

• Store Supervisor

  • Aug 2011 - Apr 2013

  Assisting the Store Management team in the day-to-day running of the store.



Essential Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Branch Office Administrator

  • Jul 2009 - Sep 2009

  Office responsibilities including filing, typing letters, responding to emails, phone duties and redirecting of calls, arranging and managing meetings, contacting clients and working out weekly wage costs. Office responsibilities including filing, typing letters, responding to emails, phone duties and redirecting of calls, arranging and managing meetings, contacting clients and working out weekly wage costs.


Mountain Warehouse
• United Kingdom
• Retail
• 700 & Above Employee
• Sales Assistant

  • Aug 2006 - Jan 2009