Experience

OutboundView

• United States
• Advertising Services
• 1 - 100 Employee

• Office Management

  • Aug 2023 - Present

  Hot Springs, Arkansas, United States



Boxed Memories

• United States
• Retail Art Dealers
• 1 - 100 Employee

• Sales Director

  • Apr 2023 - Aug 2023

  Hot Springs Village, Arkansas, United States



Community Auctions

• United Kingdom
• 1 - 100 Employee

• Senior Leadership

  • Jan 2022 - Aug 2023

  Hot Springs Village, Arkansas, United States

• Charity Relations Manager

  • Jul 2021 - Jan 2022

  Hot Springs Village, Arkansas, United States

• Director Of Event Management

  • Oct 2019 - Sep 2021

  United States



Arkansas Hematology Oncology

• United States
• Medical Practices

• Medical Laboratory Technologist

  • Apr 2017 - Oct 2019

  Hot Springs National Park, Arkansas Collected blood and other laboratory specimens and prepared them for lab testing. Tested and analyzed specimens of human origin and other substances using established scientific laboratory techniques to aid in diagnosing, treating, and preventing diseases or to support medical research. Supervised medical laboratory activities. Monitored and documented preventative maintenance, quality control and patient testing on analyzers values over $750K



BPL Plasma

• United States
• Biotechnology Research
• 400 - 500 Employee

• Center Manager

  • Dec 2009 - Sep 2016

  Hot Springs National Park, Arkansas • Completed 40+ performance reviews each quarter, offering praise and recommendations for improvement. • Directed the work of 10+ independent contractors. • Conducted Root cause analysis and incorporated findings by performing corrective actions and preventive actions. • Ensure that plasma shipments and sample submissions are accurate and performed in accordance with shipping schedules. • Maintain a professional and courteous relationship with donors and work to maximize donor… Show more • Completed 40+ performance reviews each quarter, offering praise and recommendations for improvement. • Directed the work of 10+ independent contractors. • Conducted Root cause analysis and incorporated findings by performing corrective actions and preventive actions. • Ensure that plasma shipments and sample submissions are accurate and performed in accordance with shipping schedules. • Maintain a professional and courteous relationship with donors and work to maximize donor retention and production growth. • Ensure projected production budget is met. • Maintain accurate inventory of supplies and goods, utilizing Material Requirement Planning. • Complete and monitor payroll records to ensure employee hours are used efficiently. • Monitor all marketing and advertising activities and work with corporate marketing department to maximize success of advertising and marketing campaigns. • Train, develop, and manage all staff in accordance with HR and company policies and other established management guidelines and regulations. • Hire, motivate, and evaluate center personnel based on established guidelines and goals. • Discipline and terminate center employees and maintain complete, accurate personnel records. • Provide leadership through example and foster effective communication, improved productivity, and increased morale through coaching, training, and development of staff. Show less



DCI Biologicals L.L.C.

• United States
• Medical Practices

• Training Coordinator

  • Feb 2011 - Mar 2013

  Stillwater, Oklahoma • Collaborates with regional training staff to meet training goals within the Plasma Collection Center and implements operational changes to enhance effectiveness. • Continuously trains employees on new or modified scheduling process effectuated to accommodate donor cycle improvements. • Conducts, directs and leads training and related developmental activities needed to support operational objectives in support of the Plasma Collection Center Leadership Team. • Oversees and coordinates… Show more • Collaborates with regional training staff to meet training goals within the Plasma Collection Center and implements operational changes to enhance effectiveness. • Continuously trains employees on new or modified scheduling process effectuated to accommodate donor cycle improvements. • Conducts, directs and leads training and related developmental activities needed to support operational objectives in support of the Plasma Collection Center Leadership Team. • Oversees and coordinates the work of designated trainers throughout the center. Identifies areas of operational opportunity for continuous improvement. Supports management in implementation of corrective actions to eliminate regulatory deficiencies in training. Assist in the development and facilitation of operational training materials and programs.

• Phlebotomist

  • May 2010 - Mar 2013

  Stillwater, Oklahoma • Promote donor satisfaction through appropriate interaction and responsiveness. • Performing venipuncture, as well as troubleshooting and running the plasmapheresis process according to FDA, MHRA, SOP, state and federal regulations. • Displaying Current Good Manufacturing Practices with the proper use of personal protective equipment and performing a sterile process.

• Medical Receptionist

  • Dec 2009 - Mar 2013

  Stillwater, Oklahoma • File Management • Public Relations • Determining client suitability by way of hematocrit, total protein, obtaining Serum Protein Electrophoresis tubes on a timely basis. • Accurately posting and documenting test result information. • Registering new clients into database and creating a record file



Creative Labs

• India
• Marketing and Advertising

• Technical Support Analyst

  • Jan 2006 - Feb 2007

  Stillwater, Oklahoma • Evaluate and prioritizing incoming requests for assistance from consumers experiencing problems with hardware, software and other electronic devices. • Interview consumer to effectively collect information about the problem and lead consumer through diagnostic procedures to determine the source of the error. • Logged and tracked calls using problem management database, and maintain history records and related problem documentation.



VisionQuest Marketing

• Advertising Services

• Customer Service Representative

  • Jan 2001 - Dec 2005

  Stillwater, Oklahoma • Called prospective customers by an automatic dialing system offering competitive services. • Educated potential customers on the benefits of the provided services • Maintained utmost professionalism, while delivering a scripted sales pitch to the customer. • Accurately recorded the customer details and order information into our computer system. • Handled complaints by ensuring excellent listening as well as effective communication. Met all required client/production goals