Experience

Bell Sport & Classic

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Aftersales Control & Digital Lead

  • Aug 2022 - Present



Oliver Landpower Ltd

• United Kingdom
• Machinery Manufacturing
• 1 - 100 Employee

• Service Manager

  • Jun 2018 - Aug 2022

• Assistant Service Manager

  • Jul 2014 - Aug 2022

  Service Manager/ Warranty ManagementResponsibilities • Dealing with warranties which include visiting site with the manufacture when the customer is having repeat issues and gathering evidence for a detailed warranty entry. • Entering claims with the correct details to ensure a successful claim. • Answering phones calls in a professional manner to cater for the customer requirements and to act upon emergency breakdowns. • Preparing job cards with all the relevant information to hand to engineers prior to starting any job. • Filling in job cards and entering all information correctly to prepare the job to invoice off to the customer. • Dealing with complaints and acting in a professional manner to insure the complaint is dealt with quickly and professionally. • Providing advice to customers when presented with a query about their machine. • Dealing with walk in customer and catering for their needs. • Creating promotional offers for service work and parts.Achievements • Gained service contracts with various customers to carry out yearly servicing on their machines. • Regaining previous customers trust and confidence for us to be their service provider and to the brands we supply, resulting in future sales. • Gaining sales from when the customer is faced with a decision to scrap their machine being beyond economical repair. Show less

• Horticultural Engineer

  • May 2006 - Aug 2022

  Horticultural Engineer • Responsibilities: • Carry out work on various machines including all golf course machinery (mowers, tractors, RTV’s, Golf carts, aerators and other miscellaneous machinery). • Manufactures include Isuzu, Toro, Clubcar, Kawasaki, JCB and Husqvarna. • Maintain hire vehicles on and off premises. • Carrying out work in workshops and on customer’s premises. • Provide quotations to the customer for additional work to be carried out on their machines. • Carry out routine maintenance, warranty repairs and chargeable repairs. • Keep van stock up to date. • Time keeping. • Fabrication work. • Use of cylinder sharpening equipment. • Keeping work area tidy. • Achievements • NVQ level 3 in Horticultural Engineering. • LTA (Landbased Technician Accreditation) Level 3. • Toro manufacture trained. • Clubcar manufacture trained. • On call for first time repairs for the 2012 Olympics, Buckingham palace, Wembely Stadium, Reading and Glastonbury festival, various film sets and a whole host of other events. • Maintaining machinery at prestige golf clubs including The Grove, Woburn Golf Club and across the south east. Show less



Impetus Automotive

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Warranty processor

  • Oct 2017 - Aug 2022