Joseph Afeso
Information Technology Analyst 2 at Mazars in Nigeria- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Caleb Opeoluwa Owopetu, CSM®
I have known Joseph for a year now. He is a resilient person and a goal getter. His attention to details and also he’s genius allows him to standout amongst many. I will surely hire him for both his cloud and data knowledge.
Chidumaga Mbata
Joseph is a goal driven individual, puts in extra hours in development and improving his skill. A team player and finds pleasure in see other members of the team gets the support the need. He is an asset and would recommend him anyday.
Caleb Opeoluwa Owopetu, CSM®
I have known Joseph for a year now. He is a resilient person and a goal getter. His attention to details and also he’s genius allows him to standout amongst many. I will surely hire him for both his cloud and data knowledge.
Chidumaga Mbata
Joseph is a goal driven individual, puts in extra hours in development and improving his skill. A team player and finds pleasure in see other members of the team gets the support the need. He is an asset and would recommend him anyday.
Caleb Opeoluwa Owopetu, CSM®
I have known Joseph for a year now. He is a resilient person and a goal getter. His attention to details and also he’s genius allows him to standout amongst many. I will surely hire him for both his cloud and data knowledge.
Chidumaga Mbata
Joseph is a goal driven individual, puts in extra hours in development and improving his skill. A team player and finds pleasure in see other members of the team gets the support the need. He is an asset and would recommend him anyday.
Caleb Opeoluwa Owopetu, CSM®
I have known Joseph for a year now. He is a resilient person and a goal getter. His attention to details and also he’s genius allows him to standout amongst many. I will surely hire him for both his cloud and data knowledge.
Chidumaga Mbata
Joseph is a goal driven individual, puts in extra hours in development and improving his skill. A team player and finds pleasure in see other members of the team gets the support the need. He is an asset and would recommend him anyday.
Credentials
-
Google Data Analytics Certificate
CourseraNov, 2022- Sep, 2024 -
DP-900 Exam Preparation: Microsoft Azure Data Fundamentals
Cloud AcademySep, 2022- Sep, 2024 -
Introduction to Data Science
LinkedInSep, 2022- Sep, 2024 -
Python for Data Science Essential Training Part 1
LinkedInSep, 2022- Sep, 2024 -
SQL Essential Training
LinkedInSep, 2022- Sep, 2024 -
SQL for Data Analysis
LinkedInSep, 2022- Sep, 2024 -
The Basics of Data Management, Data Manipulation and Data Modelling
Cloud AcademySep, 2022- Sep, 2024 -
pandas Essential Training
LinkedInSep, 2022- Sep, 2024 -
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
MicrosoftAug, 2022- Sep, 2024 -
Customer Service: Call Control Strategies
LinkedInJun, 2022- Sep, 2024 -
Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftMar, 2022- Sep, 2024 -
Azure Fundamentals
MicrosoftMar, 2021- Sep, 2024 -
Microsoft 365 Certified: Teams Administrator Associate
MicrosoftJan, 2022- Sep, 2024 -
Microsoft Certified Trainer (MCT)
MicrosoftJan, 2022- Sep, 2024
Experience
-
Mazars in Nigeria
-
Nigeria
-
Accounting
-
100 - 200 Employee
-
Information Technology Analyst 2
-
Jul 2023 - Present
• Microsoft 365 Administration including Teams, SharePoint, OneDrive, Exchange etc. • Windows Server administration including virtualization, setting up and removing users, computers, accounts, passwords, policies etc. • Network Administration • Computer hardware maintenance • Windows Server administration including setting up and removing users, computers, accounts, passwords, policies etc. • Data Analysis • Managing the operation and care of CCTV systems for the purpose of detecting and monitoring essential events. • Supervising access control system components, both hardware and software, for the purpose of establishing, updating, or revoking access for staff members Show less
-
-
-
IT-Service-SIA
-
Brazil
-
Facilities Services
-
Microsoft Commercial Concierge Consultant
-
Mar 2023 - Jul 2023
• Conducting needs assessments to identify the organization's requirements and goals. • Developing and implementing Microsoft 365 solutions that meet the organization's specific needs, • such as configuring and customizing Microsoft Teams, SharePoint, Exchange, and other Microsoft 365 applications. • Providing technical support and training to end-users to ensure they can use Microsoft 365 tools effectively. • Collaborating with other IT professionals to ensure that Microsoft 365 solutions are integrated with other systems and applications within the organization. • Staying up-to-date with the latest features and capabilities of Microsoft 365 applications and services to identify opportunities for improvement and innovation. • Assisting with migration from legacy systems to Microsoft 365, ensuring data integrity and minimizing disruption to business operations. • Providing guidance on security and compliance considerations, such as data protection, governance, and regulatory requirements Show less
-
-
-
Tek Experts
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Technical Lead-M365 Modern
-
Nov 2022 - May 2023
• First point of escalation when technical knowledge requirements surpass initial levels of support• Dealing with cases for highly demanding customers via phone, email and chat.• Mentoring team members about M365 Technologies and services.• Ensuring my team’s technical acumen is consistently improving.• Manage cases throughout the entire support lifecycle from initial inquiry to case resolution.• Refer to internal database or external resources to provide accurate tech solutions• Mentoring team members about M365 Technologies and services.• Compile and share monthly report with my supervisor Show less
-
-
Technical Point of Contact and Floor Support Engineer
-
Aug 2022 - Nov 2022
• First point of escalation when technical knowledge requirements surpass initial levels of support• Dealing with cases for highly demanding customers via phone, email and chat.• Mentoring team members about M365 Technologies and services.• Ensuring my team’s technical acumen is consistently improving.• Manage cases throughout the entire support lifecycle from initial inquiry to case resolution.• Refer to internal database or external resources to provide accurate tech solutions• Mentoring team members about M365 Technologies and services.• Compile and share monthly report with my supervisor Show less
-
-
Technical Support Engineer- Stage 2
-
Jun 2021 - Jul 2022
• Support clients and customers resolve Technical issues with Microsoft 365 and Azure Admin Center via phone, email and chat. • Create and update support documentation. • Prepare accurate and timely reports.• Manage cases throughout the entire support lifecycle from initial inquiry to case resolution. • Provide prompt and accurate feedback to customers.• Refer to internal database or external resources to provide accurate tech solutions. Prioritize and manage several open issues at one time• Escalate unresolved issues to appropriate teams e.g. internal team, Subject Matter Experts or Senior Escalation Engineers. Show less
-
-
-
Vantage Management Consultancy Ltd.(VMC)
-
Nigeria
-
Business Consulting and Services
-
1 - 100 Employee
-
Digital Enrolment Officer
-
Mar 2021 - Jun 2022
• Rapidly establish a good working relationship with customers and other professionals, such as software developers. • Manage large amounts of incoming calls and emails • Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. • Keeping records of customer interactions, transactions, comments, and complaints. • Managing a team of junior customer service representatives. • Troubleshooting common issues with a product or service. • Compilation and troubleshooting issues related to failed National Identity Number enrolment • Escalating queries and concerns • Providing feedback on the efficiency of the customer service process Show less
-
-
Education
-
2014 - 2018
Federal University of Technolgy Owerri
B.Eng, Polymer and Textile Engineering -
2010 - 2012
Auchi Polytechnic
OND, Polymer Technology
Community
